The Associate IDCS Systems Engineer will troubleshoot, validate, and analyze hardware devices within the customer defined architecture, and liaise with vendor support teams to resolve defective equipment. The Associate IDCS Systems Engineer will be part of a team of Associates who will install firmware, hardware, and run testing for validation while making necessary changes to the rack system if necessary. The Associate IDCS Systems Engineer will support remediation of hardware and software issues by working with vendors to troubleshoot and source solutions, and by maintaining documentation of those issues and solutions. The Associate IDCS Systems Engineer will report to a Lead IDCS Systems Engineer. This position is required to report to the SHI Piscataway NJ office location as determined by SHI management.
About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. ResponsibilitiesInclude but not limited to:
Troubleshoot and rectify data center hardware, software, and systemsInitiate and fulfill service requests with vendors to rectify defective equipmentCollaborate with team members to troubleshoot hardware and softwareSchedule and supervise repair techniciansQuickly and efficiently respond to error messages received and identify and troubleshoot the hardware and/or software issuesDocument and maintain records of defective equipment and effective resolutionMaintain inventory of spare parts for rectifying future defectsCollaborate with team to streamline efforts and create a fluid environment so that each team member can pick up the project where another has left offRecognize high-priority issues and escalate to the Lead Systems Engineer Qualifications Bachelor’s Degree in technology related discipline preferred (Engineering, or Information Technology is desired) or equivalent industry related experience. Minimum 1 year of working experience in installing, configuring and troubleshooting servers, switches, routers, firewalls, and other datacenter appliances.Minimum 1 year of experience working with vendor support teams to submit trouble ticketsMinimum 1 year of experience troubleshooting advanced hardware and software issuesMinimum 1 year of experience working with large scale IT projects related to deployment and configuration.Minimum 1 years of experience leading technical projectsMinimum 1 years of customer facing experience Required Skills Motivated, disciplined, and able to produce quality results under pressure.Networking skills, OSI network layers, TCP/IP, DHCP, DNS, RoutingStrong critical thinking and problem-solving skills and ability to learn new technologies.Ability to work individually without much direction while also working as part of a teamAbility to recognize knowledge gaps and consult others instead of moving forward without expertise.Ability to multitask while retaining strong attention to detail and produce quality resultsExcellent communication skills (verbal & written) and ability to articulate ideas succinctly.Share knowledge with other team members and hand off tasks to techs when necessaryMust be reliable and dependable and see tasks through to completionPreferred Qualifications/Skills:
Scripting skills (e.g., Python, shell scripts)Ability to obtain certifications as neededExperience with infrastructure automation tools (xCAT, Ansible, Cobbler, Chef, etc.)Experience working with RESTful APIs.Experience and capable operating in CLI-based environments.Experience with modern data center technologies and concepts. Unique Requirements Extended hours are required to complete some special projectsPosition requires the ability to move or lift up to 50lbs Additional Information The estimated annual pay range for this position is $45,000 - $70,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Options Apply for this job onlineApplyShareRefer a friend to this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQsSoftware Powered by iCIMS
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