Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.
Qualifications• Good verbal and written communication skills in English and German – minimum B2 level;
• Valid experience of min. 6 months in HR domain;
• Good verbal and written communication skills;
• Bachelor's degree required.
Job Responsibilities• Process movements (transfers, promotion) and leaver requests;
• Answer client’s calls and emails;
• Process client’s queries and escalations;
• Provide clarification of HR policies and procedures;
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes;
• Maintain HR system catalogues;
• Manage HR organization structure;
• Manage time;
• Adjust records;
• Process separation.