Associate Field Service SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.The work model for the role is: remote #LI-RemoteThis role is contributing to the Motion division in the United States. You will be mainly accountable for:Performing entry level field service tasks, identifying technical issues, and performs analysis through remote or on-site activity in service categories and products.Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.Executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.Troubleshooting simple equipment failures and making recommendations to avoid such issues in the future.

Qualifications for the role

Associate degree in technical field or High school diploma/GED and 1 year of relevant experience required. Previous knowledge or experience in installing, testing, repairing or troubleshooting AC/DC drive systems and their associated controls. Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and technical specifications. Ability to travel up to 80% of the time. Maintain a valid driver’s license. Willing to provide technical support during evenings and weekends on a rotating schedule. Work Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions; performs work related travel; and is occasionally exposed to extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate, occasionally loud. The employee is regularly required to talk, hear, stand, walk, and sit; use hands to manipulate and control tools, handle, or touch objects, tools, or controls; reach above shoulders; climb or balance; stoop, kneel, or crouch; and taste or smell. Candidate must already have a work authorization that would permit them to work for ABB in the United States.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $45,500 and $84,500 annually plus overtime.