Nexus-Indian Oaks is seeking an Associate Executive Director who is a proven leader and fiscally minded with a strategic focus on long-term growth.

Position Summary:

Our Associate Executive Director is responsible for providing leadership, engage in growth and development activities to ensure long-term agency viability, and ensure operational, budgetary, and service effectiveness of our Nexus agency.

Primary responsibilities:

Agency Strategic Planning & Standards

Leads agency strategic planning efforts and works toward, communicates, and attains stated goals for agency growth development and improvement needs; manages the operational procedures for the agency. Adjusts and supports leading the agency’s strategic planning process, execution and achievement of relevant goals and strategies, while integrating Nexus organizational initiatives. Supports company initiatives and objectives and leads expansion and growth initiatives to ensure viability. Initiates contracts as needed; reviews, negotiates, and supervises compliance with the service agreements and contracts. Oversees the support elements of the agency, such as residential and community-based elements of the agency to include but not limited to the residential treatment centers, diagnostic evaluation treatment program, and treatment foster care. 

Agency Oversight & Leadership

Provides leadership that maintains positive staff morale, ensures an effective training program, and ensures that program/department leaders are effective in their leadership and development of employees. Actively participates in the interview and selection process, as needed, in compliance with company policies and procedures. Supervises assigned staff ensuring accountability and utilization of professional development opportunities, to grow staff skills and ensure that the agency is operating according to licensing guidelines. Participates in the onboarding of senior leadership ensuring that they are properly trained to be effective in their respective roles and duties. Conducts regular formal performance evaluations for supervisees and ensures timeliness of all evaluations being conducted across the agency; provides meaningful performance feedback to employees. Demonstrates a commitment to staff development and fosters an environment of courtesy and respect to maintain employee engagement, commitment, contribution, and retention. Oversees the development and maintenance of positive relations with internal and external stakeholders. Ensures the proper supervision procedures are established and occurring by other leaders on a consistent basis and that appropriate documentation is completed. Unites employees around their connection to the organization and creates positive engagement between assigned services, departments, and supporting one voice/brand nationwide.

Financial Oversight, Risk Mitigation

Supports a risk management culture in which key organization and agency performance indicators are routinely identified, monitored, and improved. Supports and oversees continuous quality assurance efforts (i.e., satisfaction Surveys, staff exit interviews, risk & outcomes data) and ensures quality and timeliness of the reports to internal and external stakeholders. Provides back-up for reviewing and signing off on incident reviews as needed while reviewing and signing off on any internal investigations and critical incident reviews to ensure higher level leadership review. Maintains appropriate census and budget/expenses, to ensure the agency’s budgetary goals are achieved. Participates in the budget development process and manages the current agency budget; collaborates with finance personnel with timely submissions and responses. Ensures that referrals are managed effectively to meet census requirements overseeing the safety of youth. Approves all major expenditures and be aware of and agree to the systems in place that manage minor expenditures; seeks opportunities to improve or expand services to grow the organization.

Agency Operations & Continuous Improvement

Collaborates and designs systems with Finance, Human Resources, and Information Technology to ensure that the agency has the support resources that they need and that the agency is responding to internal requests and expectations from support departments. Maintains appropriate systems to effectively manage and control expenses, making adjustments as necessary to maintain the agency as planned. Manages the creation and revision of policies and procedures according to licensing regulations, accreditation standards, and company practices and standards. Exceeds standards for accreditation and licensing and ensure that the agency maintains all regulatory licensing and certificates as needed for operations. Coordinates internal and external audits, licensing reviews, and agency visits by stakeholders. Collaborates with company leadership in evaluating long-term changes that support the therapeutic treatment process.

 Agency Policy, Procedure, Compliance & Training

Oversees all agency policies, procedures, licensing, and regulatory compliance and effectively manages risk, safety, and the proper review and submission of incident reviews and data. Ensures confidentiality regarding clients’ issues, background and treatment and comply with company policies involving privacy and confidentiality rules for clients and their families. Serves as a representative of the organization in public relation situations including professional gatherings. Actively looks for ways to expand and grow services through agency innovation to enhance better outcomes and impact, while responding to opportunities to grow services and participate in new program/department design. Understands and accepts the broader responsibility to the organization’s success and ensures staff complies in a timely way with policies, procedures, requests, and expectations generated from the corporate office. Actively supports and promotes the concept of “organizational citizenship” in which staff recognizes they are a part of the larger company organization in which they have both rights and responsibilities. Remains current on all company policies, assigned trainings and/or certification requirements. Develops and maintain healthy relationships and appropriate boundaries with clients, families and employees and exhibit a high degree of ethical conduct, integrity, and confidentiality. Continually seeks knowledge and exhibit an understanding and acceptance of differences in gender, race, age, culture, ethnicity, class, religion, and disability to better appreciate staff and clients within the agency as well as in dealing with all individuals with whom the agency serves.

Required Education and Licensure:

Master’s degree in Social Work, Marriage & Family Therapy, Counseling, Psychology, Clinically related or Human Services field with licensing preferred; a combination of business, education, or leadership program Master’s degree with direct, related experience will be considered 5+ years of related experience working with youth or families in a clinical, social services, or educational setting 2+ years of related leadership experience Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements

Preferred Education and Experience:

Additional years of related and supervisory experience Previous experience managing program budgets, setting program or department goals and objectives, and providing strategic direction to others

ICARE Values & Behavioral Competencies:

Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern Agility: Exhibiting flexibility and adapting quickly Responsiveness: Being quick, positive, and accurate Excellence: Demonstrating quality results that surpass ordinary standards

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

APPLY TODAY TO BE CONTACTED TODAY BY OUR RECRUITING TEAM!  When you work at Nexus, you have the opportunity to changes lives - including your own. 

Key Words: "Associate Executive Director," "Risk Management" "Strategic Thinking", "Agency Growth", "Operations"