**What you’ll do:** As a Technical Support Coordinator specializing in IN / IS Products, you will be at the forefront of providing exceptional technical support to our sales team and customers. This role involves a diverse range of responsibilities including technical assistance, compliance preparation, product configuration, customer returns management, and conducting presentations and live demonstrations. Your expertise and support will ensure that our customers have a seamless experience with our products and services. Primary Functions: 1. Technical Support: o Provide expert technical support to the sales team and customers, addressing inquiries and resolving technical issues promptly and effectively. 2. Compliance and BOM Preparation: o Prepare compliance documentation and Bill of Materials (BOM) for various projects, ensuring accuracy and adherence to industry standards. 3. Product Configuration: o Configure and optimize IN / IS products to meet customer requirements and specifications, ensuring optimal performance and functionality. 4. Customer Returns Management: o Manage and process customer returns efficiently, coordinating with relevant departments to ensure timely resolution and customer satisfaction. 5. Presentations and Live Demonstrations: o Deliver engaging presentations and live demonstrations of our products to customers through Tech Day events, Road Shows, and Expos. 6. Site Study & Service Activities: o Visit customer sites to conduct site studies and provide on-site technical service and support, ensuring customer needs are met and issues are resolved effectively. Technical Support: • Understand customer requirements and attend to their queries. • Support the sales team and customers by providing technical compliance and comparisons with competitor products. • Guide end-users in product installation, wiring, configuration, fault identification, and rectification. Customer Returns: • Provide top-notch support by identifying the root cause of reported problems and offering quick solutions. • Repair faulty materials in collaboration with the Quality Team. • Ensure immediate replacement of faulty products if repairs are not feasible, coordinating with the Customer Service and Distribution teams. Site Study: • Travel to customer sites to understand their basic needs and challenges with instruments used in harsh and hazardous areas. • Advise customers on installing suitable Intrinsic Safe Products in these areas based on site studies. • Deliver detailed presentations to customers about the site study and the necessary installations. Tech Days & Expos: • Participate in promotional activities such as Tech Day Events, Roadshows, and Automation Expos. • Inform customers about our products and their functionality through detailed explanations and live demonstrations. • Involve in stall building activities for Roadshows and Automation Expos. **Qualifications:** **Skills:**