Location: Albany, NY Category: Promotional Posted On: Tue Mar 18 2025 Job Description: The University at Albany seeks an Associate Director of Student Accounts to assist the Director of Student Accounts in managing student billing, account maintenance, collections, banking, and receivables. This role includes supervising staff, fostering cross-training opportunities, implementing process efficiencies, and supporting professional development. The incumbent will also assume leadership responsibilities in the Director's absence. Key responsibilities include analyzing data to inform decision-making, collaborating with Business Analysts and University IT staff to enhance the Student Financials module in PeopleSoft, and assisting with the implementation and testing of software upgrades, including E-commerce, international payment systems, and online banking programs. The position also leads the internal Marketplace team, managing departmental online payment portal requests, and ensuring all transactions comply with campus, SUNY, state, and federal policies. Additionally, this role plays a vital part in supporting student retention, persistence, and graduation initiatives, participates in the SUNY-wide ABB committee, and support the diversity and inclusion goals of the University as they relate to Student Accounts, especially in the areas of hiring and serving students. Essential Functions: + Assist in compiling/analyzing data that impacts billing and receivables, tuition calculation, payment plans, collections, residency, etc. + Participate in the development, testing and implementation of upgrades and enhancements to assist with the development, testing and implementation of upgrades to software used by the office of Student Accounts, including E-commerce software, international payment and on-line banking programs, check issuance, and/or other software. + Lead internal Marketplace team and manage the requests for on-line payment portals for departments within the University. Ensure that all transactions are processed in conformance with campus, SUNY, state, and federal policies and regulations, and are completed in a timely manner, including regulations that pertain to Payment Card Industry Standards Data Security Standards (PCI-DSS), Title IV (Federal Financial Aid) cash management and refunding, abandoned property, and 1098T reporting. + Supervise three SL-4 positions, ensuring effective cross-training in critical functions while identifying opportunities to improve efficiency and reduce redundancies. Provide ongoing training, guidance, and clear performance expectations to support staff development and success. + Conduct timely performance reviews and evaluations to foster accountability and continuous improvement. + Communicate effectively with students and other stakeholders by developing and maintaining clear communication channels and strong working relationships. + Make presentations to students, parents, and other groups as needed. + Assist students and their parents with questions regarding their account, provide outstanding customer service and serve as a point of de-escalation for questions and concerns. + In conjunction with the Director of Student Accounts, undertake quality assurance and benchmarking activities. + Participate in campus internal control audits and as well as annual Financial Aid and Financial Management audits, conducted by external agencies, ensuring the Office of Student Accounts is in compliance with federal and New York State cash management policies and procedures. + Collaborate with several NYS and SUNY professional organizations for Business Officers to exchange best practice ideology and quality management experiences. + Maintain and improve our overall quality of operation to meet student expectations and satisfaction via the enhancement of e-services and processing turnaround time. Functional and Supervisory Relationships: + Reports to Director of Student Accounts + Supervises the following positions: Assistant Director of Refunding, Residency and Invoicing, Assistant Director of Billing and Account Maintenance and Delinquent Accounts and the Assistant Director of Payments Job Requirements: + Demonstrated ability to write policies, adhere to campus, SUNY, State, and Federal Policies and procedures concerning account transactions, timeliness of actions, documentation, Title IV and cash management regulations, merchant processing and internal controls. + Demonstrated effective interpersonal skills; both written and oral. + Demonstrated ability to develop and implement creative approaches in solving both personnel and operational problems. + Ability to execute planning, foresight, and flexibility in the exercise of management responsibilities. + Demonstrated ability to meet deadlines, effective follow-through with tasks and projects, including an appropriate re-ordering of priorities when conditions warrant. Job Requirements: Required Qualifications: + Bachelor's degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization. + Five or more years working in Student Financial Services or related field with familiarity with banking procedures, electronic payment processing and reconciliation, use of Integrated Student Services Software such as Peoplesoft or Banner, use of Third-Party E-Commerce software such as TouchNet or Nelnet. + Experience working with internal and/or external auditors regarding Title IV and cash management regulations. + Five or more years of experience in effective staff supervision and leadership, and role-modeling skills in the training, supervision, and development of staff, effective interaction and cooperation skills. + Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community + Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role Preferred Qualifications: + Master's Degree + 7 or more years of experience in Higher Education working with student populations. + 4 or more years of experience with Banking procedures, electronic payment processing and reconciliation, and use of Peoplesoft and Touchnet. + Experience with PeerTransfer Software. + Demonstrated experience chairing and leading committees and teams. Additional Information: This is a promotional opportunity for current UAlbany employees. Eligibility for Consideration: + You must be employed at the University at Albany campus. + You must be in a State-funded UUP professional position (MC employees are not eligible). + You must have a permanent, term, or probationary appointment. Only temporary employees employed by UAlbany for three or more consecutive years can be considered eligible. For details concerning the University's Promotion Policy for Professional Employees, please see HR Memorandum 88-4 (https://www.albany.edu/hr/promotion.php) . Professional Rank and Salary Grade: Staff Associate, SL4; $85,000-92,000. Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml (https://www.albany.edu/police/statistics-and-records) Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov. THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=186493