Position Number: 010562 Department: Housing and Residence Life (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: + Serve as the University’s foremost expert and authority on occupancy management and housing assignments to maximize available bed space + Maintain specialized knowledge of the assignments process, RMS /Mercury, StarRez Banner, and all supporting systems + Support key University stakeholders who manage special programs and to best meet student housing needs + Serve as Department Lead for StarRez training for University partners + Anticipate issues before they occur and propose solutions and work-arounds + Anticipate evolving student and stakeholder needs + Partner closely with Undergraduate Admissions to administer the year-round housing tour program in support of enrollment management efforts + Recruit, develop, supervise, mentor, and manage 3 full-time staff members and indirectly recruit, develop, supervise, and manage up to 15 student Housing Ambassadors + Participate in virtual as well as in-person local and regional Admissions recruitment events + Serve as one of several department administrators to manage residential access + Represent HRL on University-wide committees and teams (including but not limited to the Housing, and Dining Appeals Committee) + Administer the housing deposit waiver process Minimum Experience / Education: Master’s degree (preferably in business administration, higher education, counseling and/or student personnel or related field). Minimum of 5 years progressive experience in business administration, campus housing, housing assignments, occupancy management, housing operations, student affairs, or a related field. Preferred Education Skills and Experience: Master’s degree (preferably in business administration, higher education, counseling and/or student personnel or related field). 5-7 years of progressive (post-masters) experience in business administration, campus housing, housing assignments, occupancy management, housing operations, student affairs, or a related field. Experience with: + StarRez (and transition from Mercury to StarRez is an added bonus) + Banner + Supervising professional and student staff + De-escalating frustrated students and parents with high expectations + Human resource functions + Customer service/customer experience + Building and maintaining relationships with key campus partners