Job Title Associate Director, Financial Counseling & Outreach Agency Prairie View A&M University Department Student Financial Aid Proposed Minimum Salary Commensurate Job Location Prairie View, Texas Job Type Staff Job Description Under general supervision, the Associate Director of Financial Counseling & Outreach is a member of the management team within the Office of Student Financial Services. As a collaborative group, they work closely with the Director and are responsible for the development and implementation of policies, procedures, and communication plans to ensure that Office and University wide goals are successfully met. Responsibilities: + Provides day-to-day leadership, mentoring and coordination for the financial counseling and outreach team. + Provides clear, accurate, and personalized support to help students and families navigate the complex financial aid application processes. Coordinate application follow-up activities for new students, including FAFSA completion, application document completion and verification completion with the intent to assist student with early as possible completion of their financial aid application. + Serves as the primary point of contact for coordination and troubleshooting of student financial aid concerns. Receives, investigates, and responds to difficult, sensitive problems and student complaints in a professional manner. + Performs outreach (phone calls, e-mails, text messaging campaigns, events, etc.) to current and prospective students who need assistance navigating their bills, financial aid renewal, refunds, etc. + Develops and implements events and outreach/retention programming to engage with students, and to help ensure the on-time renewal of financial aid. Work closely with the leaders of the other areas of the CARE team and CARE leadership (Academic Advising and Career Services) to ensure that programming and outreach conducted is uniform, cohesive, integrated, personalized to target audiences, and aligned with institutional objectives. + Determines staffing and support needs for outreach programs, projects, activities, and in-person/virtual services and identifies and advocates for best practices that enhance students' experiences. + Conducts Financial Aid 101 workshops, Financial Literacy trainings, High School Financial Aid Nights, and other events throughout the year. + Oversee the curation and promotion of financial literacy content and training, including (but not limited to) material from commonly used financial aid platforms, such as iGrad. Works closely with EM Communication Specialist to Develop outreach materials including posters, flyers, brochures, and electronic notifications for student outreach activities. + Help design and develop a non-credit financial literacy course available to students in both a synchronous and asynchronous format. Assesses performance and success of programming and events through surveys. Composes reports as needed and requested. + Collaborate with campus partners, such as the Center for Student Success and Career Services to extend the reach, impact, and network of support for students and families. + Determines staffing and support needs for outreach programs, projects, activities, and in-person/virtual services and identifies and advocates for best practices that enhance students' experiences. + Conducts Financial Aid 101 workshops, Financial Literacy trainings, High School Financial Aid Nights, and other events throughout the year. + Oversee the curation and promotion of financial literacy content and training, including (but not limited to) material from commonly used financial aid platforms, such as iGrad. Works closely with EM Communication Specialist to Develop outreach materials including posters, flyers, brochures, and electronic notifications for student outreach activities. + Help design and develop a non-credit financial literacy course available to students in both a synchronous and asynchronous format. Assesses performance and success of programming and events through surveys. Composes reports as needed and requested. + Collaborate with campus partners, such as the Center for Student Success and Career Services to extend the reach, impact, and network of support for students and families. + Performs other duties as assigned. Required Education and Experience: + Bachelor's degree + Seven years of related experience. Required Knowledge, Skills & Abilities: + Knowledge of word processing, spreadsheet, and database applications. + Knowledge of higher education. + Knowledge of student financial aid processes and related federal and state regulations. + Oral and written communication skills. + Organizational skills. + Ability to multitask and work cooperatively with others. + Demonstrated leadership ability. + Ability to solve complex problems. Preferred Qualifications: + Master’s Degree in Higher Education or related area. + Previous experience working in higher education, including exposure to admissions and financial aid. Job Posting Close Date: + 4/17/2025 Required Attachments: Please attach all required documents listed below in the attachment box labeled as either “Resume/CV or Resume/Cover Letter” on the application. Multiple attachments may be included in the “Resume/CV” or Resume/Cover Letter” attachment box.  Any additional attachments provided outside of the required documents listed below are considered optional. + Resume or Curriculum Vitae + Cover Letter Application Submission Guidelines: All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs , etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site. The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted . Please contact the Office of Human Resource on or before the closing date indicated above at 936-261-1730 or jobs@pvamu.edu should you need assistance with the online application process. Background Check Requirements: All positions are security-sensitive . Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/ Veterans/Disability Employer. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. For more than 140 years, Prairie View A&M University (PVAMU) has been igniting passion in its students. With an established reputation for producing engineers, nurses, and educators, PVAMU offers baccalaureate degrees, master’s degrees, and doctoral degree programs through nine colleges and schools. The University has an enrollment of more than 8,500 students. Designated an institution of “the first class” in the Texas Constitution, PVAMU is the second-oldest public institution of higher education in the state and a member of The Texas A&M University System.  The University is dedicated to fulfilling its land-grant mission of achieving excellence in teaching, research, and service. PVAMU is conveniently located near the rapidly growing residential and commercial area known as the Northwest Houston Corridor. The developing Northwest Houston Corridor offers newly developed suburban communities, a variety of shopping and dining near the Houston Premium Outlets and is a short, 35-minute commute into downtown Houston. For more information, visit www.pvamu.edu . Your career opportunities with a “University of the First Class” begins here! Prairie View A&M University is an Equal Opportunity/ Veterans/ Disability Employer. If you need assistance in applying for this job, please contact (936) 261-1730. https://youtu.be/xcPdDOR3KTE https://youtu.be/NjUKQY1hVI8 The following links will open in a new tab. + About PVAMU (https://www.pvamu.edu/about\_pvamu/) + Human Resources + Employee Benefits (https://www.pvamu.edu/hr/benefits/) + Office of Equal Opportunity and Diversity + PVAMU Newsroom (https://www.pvamu.edu/newsroom/) + PVAMU YouTube