Associate Director, Central London Property Management Job ID 165325 Posted 13-Jun-2024 Service line Advisory Segment Role type Full-time Areas of Interest Property Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **This position is full time, permanent with hybrid working in London.** **Role Purpose** Managing your own workload and that of your direct reports to deliver all property management activity, as listed in the key responsibilities below. This is both a commercial property management and a people management role, reporting to a Director and the client’s senior leadership team. **Key Responsibilities** + Manage the transition of clients/properties in and out of CBRE management + Compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance + Carry out property inspections + Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants + Taking the appropriate action in response to any legal notice received in relation to a managed property + Preparing data for client meetings in conjunction with their line manager + Attending client meetings, ensure recording of minutes and carrying out of actions arising + Ensure rent demands are raised accurately and on time + Ensure credit control targets are met for rent and service charge collections + Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager + Ensure all tenant application fee invoices are raised and paid promptly + Review and obtain approval of service charge budgets, alongside on-site facilities teams + Review service charge cash flows and budgets monthly/quarterly subject to client requirements + Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction + Identify and progress opportunities for cross-selling activities + Arranging and chairing occupier meetings and occupier liaison meetings on a regular basis + Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed within 5 working days and carrying out all actions arising + Take appropriate action for all forthcoming diary / lease events + Identify opportunities for providing additional services to clients and put proposals to line manager + Review tenant applications and prepare client recommendations for approval by line manager + Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual + Explore opportunities for new business generation and be an effective presenter **Person Specification/Requirements** + Preferably RICS qualified + Experienced in people management + Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client + Able to build and maintain colleague and client relationships + Understand and grow knowledge of a client’s investment objectives + Able to recognise opportunities for selling additional services to clients + Able to build and maintain tenant / customer relationships + Understand the principles of lease structure and be able to read and understand a lease + Understand the principles of turnover rent and able to read and understand a turnover rent clauses + Be able to apply legal principles of tenant applications for consent and the processes to be followed + Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease + Understand VAT, banking and credit control methods + Understand and apply all CBRE procedures relating to work activities + Able to use IT software such as Word, Excel and other databases + Understand and use industry / CBRE specific IT applications + Able to contribute to team and department business plans + Able to delegate, supervise and develop junior team members + Able to work as part of a team, supporting other team members and recognising the work of others + Build and maintain relationships with other parts of the wider CBRE service lines + Excellent interpersonal skills + Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met + Maintains a positive attitude towards routine tasks and workload + Accurate and exceptional attention to detail + Pro-active and enjoys working autonomously and as part of a wider team + Confident and assertive where required + Sociable and outgoing + Flexible approach to work + Understands and appreciates the importance of using discretion CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)