You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description

American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a key role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.

The team’s scope is comprised of 3 pillars:

Drive Strategic Growth & Revenue –Defining the vision and roadmap to transform data as a key asset to power business growth.  Modernize Data Management –Ongoing data management, data discovery and collaboration across Global Commercial Services Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

 

Purpose of the Role

 

This role would be responsible for partnering with stake holders, gathering requirements, working with technology for development and finally delivering solutions to our customers. This includes analyzing and monitoring existing solutions, tracking, accurate delivery and ensuring health of the platform.

 

Responsibilities

 

Analyze and conceptualize end-to-end user journey, focusing on enhanced experience and data access controls in partnership with various stakeholders Thorough understanding of current CoDO capabilities and linkages to other commercial data and products/capabilities to suggest optimization & modernization Understand business objectives, convert it to data requirements & technical needs and get it implemented by technology using agile framework Partner with AXP data office to build new & innovative services for our customers by leveraging enterprise tools, processes, technical expertise and policies Participate in project team meetings and communicate effectively with peers, architects, system analysts, project managers & others, reporting project status as required Participating and Agile ceremonies like daily standup, sprint planning and change etc. Monitoring user stories and ensuring timely completion of the same Partner and align with business partners to provide quality solutions and alternatives that meet customer requirements and project deliverables Flawless execution of development, validation & implementation of data capabilities & automated solutions

Critical Factors to Success          

Business Outcomes: Deliver high quality & accurate data capabilities results in timely manner Understanding and anticipating the customer’s needs to manage the development/delivery process more effectively Accountable for the Agile delivery framework Tracking progress and sharing updates to ensure stakeholder satisfaction Leadership Outcomes: Put enterprise thinking first and balance the needs of customers, partners, colleagues & shareholders. Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with an innovative mindset and deliver the world’s best customer experiences every day

Past Experience

1-3 years of relevant experience as product / business analyst Experience with Agile Scum process and principles Experience in requirement gathering, data management, processing, project tracking and documentation. Strong change orientation, creative thinking and effective in being part of flexible agile teams

Academic Background

 

MBA or Bachelor/Advanced degree in science, computer science, information technology, information management

 

Functional Skills/Capabilities

 

Strong problem-solving and excellent written & verbal communication Experience in product development & solution designing Ability to multi-task with high precision & quality delivery Experience in working with technology to drive capability build & automation Ability to independently drive, track and ensure accurate delivery Working knowledge of Global Commercial Services data and platforms is a plus

Technical Skills/Capabilities

 

JIRA for User Stories and Agile Scrum Management Confluence, MS Word & PowerPoint for documentation MS Excel knowledge and SQL/Hive for data analysis ML experience a plus but not compulsory

Knowledge of Platforms

 

SQL/Hive for product data analysis JIRA for User Stories and Agile Scrum Management Confluence, MS Excel, Word & Powerpoint for documentation Oracle Database

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.