**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) businesses helping them say yes to more opportunities and thrive. This includes ensuring each customer has access to business- sized purchase capacity, flexible payment options, meaningful rewards, and the powerful backing of American Express. Lead production support within the Blueprint Product Development team supporting the American Express Business Blueprint platform. This includes leading the scoping, requirements writing, and development process for the issue management and iterative improvements backlog for Business Blueprint Line of Credit (BLOC) product. The candidate will be responsible for ensuring the team is tracking toward remediation milestones and keeping metrics on time to issue completion and delivery quality. The ideal candidate will have proven ability to lead project delivery end-to-end, exceptional problem-solving and collaboration skills. They will have experience managing multiple stakeholder partner teams, running one or more Engineering scrum teams, and working closely with Engineers and other partner teams to design solutions, achieve NPG approval, and build/test/deploy solutions. **How will you make an impact in this role?** + Operate Autonomously: Takes a project from ideation to delivery. Able to prioritize and move projects forward in nebulous situations.  + Proactivity: Constantly striving to deliver great products and solutions. Takes charge during ambiguous situations, creates order out of chaos, escalates to leadership appropriately and with purpose. Always puts the customer first.  + Communication: Excellent written and oral communication skills. Communicates information, issues, ideas, and concepts clearly – and summarizes issues for leadership into the “so what”, with decision options. + Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.  + Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change.  + Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude.  + Leadership: Sound interpersonal skills and proven ability to navigate in a multi-stakeholder world.  **Key Responsibilities:** + Collaborate with Blueprint Operational Excellence, Product Strategy and Product Development teams to provide production support for the Business Line of Credit product; create and socialize strategies to reduce or eliminate production issues. + Research customer impacting issues to identify requirement gaps or bugs. Document and report on resolution milestones. + Lead ad-hoc projects independently from end-to-end. Build consensus within multiple teams while also identifying risks and removing roadblocks.  + Contribute to larger projects which require expertise in American Express enterprise systems. **Minimum Qualifications:** + Excellent customer experience intuition; demonstrated success in creating innovative solutions to customer-facing product issues. + Attention to detail and sense of responsibility to ensure each customer receives a fair and timely lending decision. + A good balance of analytical knowledge and business acumen with experience working with engineers and partner teams on large, complex production systems in an agile environment.    + Sound business judgment with confirmed ability to influence others, and a consistent track record of taking ownership and driving results.  + Adaptability with quickly changing priorities and conditions. + Strong relationship & communication skills to influence decision making and communicate at multiple organizational levels.  + Personal accountability and the drive to strive for best-in-class experiences. **Preferred Qualifications:** + Bachelor's degree + Understanding of the Software Development Cycle + Familiarity with Scrum Team management tools such as Rally and Jira are a plus. **Qualifications** Salary Range: $60,000.00 to $110,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Product **Primary Location:** US-Georgia-Atlanta **Other Locations:** US-Arizona-Phoenix, US-New York-New York, US-Florida-Sunrise **Schedule** Full-time **Req ID:** 25000062