GENEWIZ LLC

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job TitleAssociate Customer Support Scientist

Job Description

Position Title: Associate Customer Support Scientist

Location: South Plainfield, NJ

Shift: Mon-Fri 9:00am-5:30pm (hours may be subject to rotating)

Intro

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. 

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

What You’ll Do 

Review and report customer DNA sequencing dataMonitor Quality of DNA sequencing dataCommunicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.Run reports for “watch list” customers and perform proactive follow-upsFollow up with customers who did not receive good results and provide technical troubleshootingPerform new customer follow up and “repeats works” analysisAssist with creating and completing internal projects to make the Technical Support team more efficientMentor new members to the Technical Support team

What You Will Bring

BS Degree in Biological Sciences required or related field requiredExcellent interpersonal skills; both verbal and written are essentialClosely follow Standard Operating Protocol (SOP)

EOE M/F/Disabled/VET

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at HR.Recruiting@azenta.com for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.