Job Summary:

The Associate CPQ Specialist will be working closely with senior team members in supporting Global CS and GME Sales and Account Management teams (“Submitters”) in timely creation, submission, and processing of qualified Quotes and Orders for forecasted deals, with goal of maximizing efficient system deal flow with and revenue collection.

Accountabilities:

This role requires the ability to quickly acquire hybrid knowledge across sales, products, systems, and other cross-functional spaces, with direct impact on deal closuresPartner directly with Submitters to receive vetted Quote/Order handoffs for creation and data-entry into the CPQ system within SLAs to be establishedCollaborate with Submitters to clarify Quote/Order details as needed to ensure accurate system data and to mitigate duplication of workAlert Submitters when Quote/Order details are unable to be actioned due to non-compliance with business rules, finance rules, etc., so that submitters can resolve as necessaryCollaborate with Submitters and HS Pricing to secure custom pricing approvals in support of Quoter/Order creationReceive client Quote confirmations from Submitters in support of streamlined Order creationKeep Submitters informed and updated as to Quote/Order status in CPQEffectively manage submissions as assigned, including monitoring workload dashboard and ensuring timely follow-up with stakeholders and approvers to address any delays or issues that may arise regarding Quote/Order processingProvide ongoing guidance excellent customer service to Submitters on Quote/Order handoff processes, continually enhancing such processesMaintain intake queues, resources, forms, dashboards, etc., to receive Quote/Order handoffsNavigate CPQ system requirements and limitations with System Support teams and other necessary stakeholdersMaintain and grow robust knowledge of Elsevier products, related business practices, and technical system functionalitiesParticipate in development support, UAT, feedback sessions, updates to, and other system enhancement activities related to CPQ and relevant related systems, ensuring that functionality and usability meet requirements and expectationsCollaborate with downstream teams to provide clarity as needed regarding output Orders, driving downstream objects such as Contracts, Delivery Instructions, and InvoicesCommunicate clearly and effectively across teamsMaintain technical proficiency in common business applications and platformsProvide cross-coverage within team as neededWork well within a matrixed environmentPerform other duties as assigned

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.