**Overview** **About BU:** Platform Services specializes in the implementation, management and evolution of Custom and PeopleCloud solutions, offering end-to-end support for clients. Our team of experts handles platform setup, ongoing management, and strategic enhancements, ensuring that our solutions adapt to changing business needs. From loyalty programs to digital activation, our platforms empower clients to execute campaigns, generate insights, and streamline business activities, all with a focus on seamless integration and continuous improvement. By collaborating with client partners and strategy teams, we create impactful campaigns tailored to each client’s unique objectives. The “Associate, Client Support Engineer” is responsible for executing and monitoring production processes as well as for managing production incidents. This includes troubleshooting and escalation of incidents and anomalies in processing. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s) **Responsibilities** **Job Requirements:** + Monitor and verify program execution, identification and communication of processing variances + (E.g. run time, record counts, etc.) and potential issues + Manage Production alerts and take necessary action as per the run-book + Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure + Maintain and adhere production schedules to include ad-hoc requests + Stopping and starting system processes + Troubleshoot failures and determine best course of action + Internal Stakeholder communications with respect to the daily production cycles + Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications) + SLA Adherence + Flexible to work in shifts ( APAC, EMEA, NA) **Qualifications** **Education and Experience:** + Bachelor Degree in Engineering + 0-1 years of Production Support work experience **Essential skills and experience:** + Good communication, interpersonal, and analytical skills + Ability to articulate technical problems verbally and in written form + Good Understanding of SQL and scheduling + Familiarity/Experience with UNIX, LINUX, Windows environments + Good understanding of Unix/PERL scripting + Familiarity with scheduling and job monitoring tools + Professional proficiency in English **Desirable skills and experience:** + Good understanding of Operational best practices(ITIL framework) + Good time management + Eagerness to learn technologies and domains. + Detail oriented and ability to multi-task + Good Team Player + Quick learner in a fast paced and challenging work environment + Familiarity/Experience in Java/Java script/JQuery/CSS/HTML + Familiarity/Experience with .NET: ASP.NET/c#/ + Familiarity/Experience with Hosting technology(s) (IIS, Apache, Tomcat - various variants) **Additional Information** Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: + **Act with integrity.** We are transparent and have the courage to do the right thing. + **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential. + **Innovate with purpose.** We shape the market with big ideas that drive big outcomes. + **Respect all voices.** We embrace differences and foster a culture of connection and belonging. + **Empower with accountability.** We trust each other to own and deliver on common goals. **Because You Matter** YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here (https://www.epsilon.com/apac/youniverse) **Epsilon is an Equal Opportunity Employer.** Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.