Job Location: Must be commutable distance to MetLife Office - Tampa FL, Bloomfield CT, Aurora IL, Cary NC, Oriskany NY (Central NY) In office once a month for office meetings Summary of Responsibilities: Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.  Principal Responsibilities: · Manages assigned caseload of long-term disability (LTD) claims. · Determines whether to suspend, terminate, or pay claims. · Updates current claims records (inputs data). · Evaluates claimant eligibility via information received from claimant, attending physician, and employer. · Follows plans to closure. · Follows established claim policies and practices to resolve claims and issues. · Performs other related duties as assigned or required. Supervisory Responsibilities:  None.   Job Requirements Required Qualifications: · High school diploma or equivalent · 1+ years customer service experience  Preferred Qualifications: · Excellent communications skills · Ability to prioritize and multitask · Ability to think abstractly · Keyboarding skills Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.