**Career Area:** Technology, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Your Work Shapes the World at Caterpillar Inc.** Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **About Cat Financial** Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial. Role Definition Assists with development, developing functional requirements for business systems; tests, training and implements applications. Responsibilities • Supports customer processes and activities for the implementation of new or existing applications. • Translate client's requirements to functional documentation; assist with technical designs and test plan. • Participates in developing, coding and testing computer programs for relatively straightforward or small projects. • Assist in preparing technical and procedural documentation required in application system development. • Contribute solutions for programming system operations, including encoding, testing, debugging and documenting programs. • Monitor application operations and troubleshoot problems, as necessary. Degree Requirement Degree or equivalent experience desired Skill Descriptors Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. Level Basic Understanding: • Explains the key concepts, techniques and steps involved in the business analysis process. • Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business. • Outlines the scope of the business analysis process. • Understands the purpose of each business analysis technique and their specific needs. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: • Explains the value of a disciplined approach to problem solving. • Describes problem reporting and escalation practices. • Utilizes accepted procedures for problem analysis and resolution. • Identifies key aspects of problem-solving techniques used in own area. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Basic Understanding: • Provides examples of the characteristics of effective business relationships. • Identifies key business relationships in own organization. • Describes the nature of a productive business relationship. • Explains the benefits of building business partnerships. Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). Level Working Knowledge: • Tracks problems associated with the quality and effectiveness of application software. • Researches the benefits and drawbacks of an organization's application software. • Drafts application software usage for the department's needs. • Provides instant support for end users of application software. • Implements a specific application software under the supervision of management. IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures. Level Basic Understanding: • Identifies current initiatives and key issues related to organizational technological policy. • Describes expected benefits of effective organizational IT policies, standards and procedures. • Explains the importance of defining and following IT policies, standards and procedures. • Outlines the key concepts and features of IT policies, standards and procedures. Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Basic Understanding: • Cites examples of functional and non-functional requirements. • Describes basic concepts and major activities associated with requirements analysis. • Explains the life cycle context and scope of requirements analysis. • Explains the structure and components of effective requirements analysis documents. Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application, or operation. Level Working Knowledge: • Handles calls related to product features, applications, and compatibility standards. • Analyzes code, logs, and current systems as part of advanced troubleshooting. • Discovers, analyzes and resolves hardware, software, or application problems. • Works with vendor-specific diagnostic guides, tools, and utilities. System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Basic Understanding: • Describes major components of system testing used by the organization. • Documents the standard processes and procedures involved in system testing. • Explains the importance of thorough system testing prior to implementation. • Identifies common errors that occur in standard system testing activities. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. \#LI-Hybrid **Summary Pay Range:** $72,672.00 - $135,444.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Disability benefits Life Insurance Parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits and Employee Discounts Tuition Reimbursement Career Development _*Subject to annual eligibility and incentive plan guidelines_ . Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. **Posting Dates:** January 30, 2025 - February 6, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .