About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity

As an Associate Area Director you will lead a team of Senior Community Leads and take ownership of your own portfolio in Korea (approx 3 clusters consisting of 6 buildings in Seoul and Busan) where you will primarily be responsible for ensuring we are meeting our members’ needs, WeWork global standards, targets on member experience satisfaction (NPS) and retaining our members. Additionally, you will support the Area Directors and General Manager to ensure the successful execution of business priorities across Korea. You are also assuming the role of the functional operational leader leading a team of business operations team within Community to support Community leadership via data analyses, documentation, communication, setting standards, meeting cadences and developing strategy and initiatives. 

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

Business Performance

Be accountable for overall ownership of approximately 5k+ desks (circa 6+ buildings) and their P&L in Seoul and Busan

Accountable for driving the highest levels of member satisfaction, measured through portfolio and building-level NPS.

Be the hospitality leader and accountable for member retention.

Deliver set standards for building operations with an eye to NPS and opex optimization.

Solve member escalations needing market level support.

Create and execute revenue-generating and cost-saving initiatives based on P&L of buildings while monitoring opex.

Develop asset management plans & implement short, intermediate & long term strategies to improve building profits and value of the portfolio while mitigating risk and improving financial efficiencies with a focus on revenue, EBITDA, and cash flow goals.

Present monthly and quarterly business reviews based on building P&Ls within your portfolio.

Co-lead territory level Community initiatives such as centralized events, member benefits, member communications, SOPs, culture & learning, and NPS analysis.

Implement key initiatives related to enhancing community experience, creating operational efficiencies.

Cross Functional Partnership

Partner with sales counterparts to achieve revenue targets

Partner with building operations counterparts to ensure buildings are operating at the required standards

Closely work with all functions including product, technology, security, strategy, paid events & partnerships, member support, finance, legal and people locally to ensure seamless member experience and community operations.

Contribute to market-wide complex projects in partnership with cross-functional teams to create an improved member experience

People Leadership

Lead and manage Senior Community Leads and their team members (~10+ people in your supervisory org) while managing/coaching individual performance, develop growth plans, optimize building staffing, creating and quickly adapting localized global processes, rules and learning curricula.

Track performance of direct reports regularly and conduct performance management reviews in sync with WeWork’s People Calendar

Be accountable for employee satisfaction of team members in your portfolio, measured through market-level eNPS.

Be responsible for headcount management and hiring requirements across Korea

Support Community leadership level meeting cadences, develop and execute communication strategies for Community to drive engagement and accountability

About You

We’d love to hear from you if you meet the qualifications below:

24 months in current role as a Community Manager if internal candidate or 10+ years of professional experience in hospitality, retail, real estate, marketing, multi-unit retail, startups, or related experience with a strong operational focus and P&L accountability encompassing multiple locations including 3_ years of management experience of leading a team

People person who is not afraid of offline meetings and building relationships and trust with not only teams but with members 

Strong skills in documentation (especially in professional Korean context) with the ability to coach others

Understand how to create localized strategy based on operational/financial data analyses 

Fast learner who can work proactively and can navigate a complicated global matrix organization 

Demonstration of consistent high performance

Strong verbal and written communication skills

Proven project management skills

Particularly strong people management experience

Application of critical thinking in decision making

Demonstrate integrity, dependability, responsibility, accountability, work ethic, and empathy.

Must be open to possible travel and work from WeWork buildings in Seoul and Busan

Native Korean speaker while also fluent in spoken and written English (working-level)

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. 

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.