Work Your Magic with us! 

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

This role requires excellent knowledge of SAP APO and IBP and the adjacent modules combined with a deep understanding of associated PL2P, business processes integrated with ERP systems. He/she should lead the interaction with the business partners and process architects to find suitable and sustainable solutions meeting customer demand.

Vendor Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role including periodic service reporting and annual reviews.

 is connected to several ERP systems to centrally plan across the enterprise system landscape. The integration and the participation in architecture design decisions is also part of this position.

Responsibilities

Accountable for customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.

Responsible for minimal business disruption on application go live based on proper design and formal project hand-over process.

Change and Release Management

Establish proper documentation of current and target application architecture (incl. CMDB)Monitor the execution of the Life Cycle Mgmt plan for applications in scopeAccountable for the adherence to Change Management processes in line with relevant SOPsAccountable for complete and accurate handover documents created prior to production releaseAccountable for the application portfolio life cycle

 

Incident Management

Lead the resolution of critical or complex incidents including related crisis management when appropriateCoordinate communication and coordination with the relevant stakeholders (infrastructure, GIAM team, business key users, etc.)

 

Problem Management

Lead master plan and priorities toward ticket elimination and automationProactively suggest possible solutions and propose an action plan for improvement to management

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!