Customer Experience Analytics

The Customer Experience Analytics team empowers stakeholders with timely and relevant data driven insights to help run a more customer centric and dependable airline

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

United Airlines is set to expand its fleet size and route network in the near future. The goal of this team is to help empower stakeholders across operating teams with timely and relevant data driven insights to help meet the challenges of scaling the airline, while continuing to maintain dependability and customer focus.

Extract data from a variety of sources to assist in building operational dashboards and reportsLeverage data from a variety of sources to analyze business performance and provide actionable insightsSupport creation of presentations for United leadership and external stakeholdersExecute solutions to business problems using data mining and data analysis

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Customer Experience Analytics

The Customer Experience Analytics team empowers stakeholders with timely and relevant data driven insights to help run a more customer centric and dependable airline

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

United Airlines is set to expand its fleet size and route network in the near future. The goal of this team is to help empower stakeholders across operating teams with timely and relevant data driven insights to help meet the challenges of scaling the airline, while continuing to maintain dependability and customer focus.

Extract data from a variety of sources to assist in building operational dashboards and reportsLeverage data from a variety of sources to analyze business performance and provide actionable insightsSupport creation of presentations for United leadership and external stakeholdersExecute solutions to business problems using data mining and data analysis

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Required

Bachelors degree in bachelors degree in a quantitative field like Math, Statistics, Computer Science, Engineering, or related field required0 to 2 years of experience in analyticsAnalytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of informationAttention to accuracy and detailMust be legally authorized to work in India for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Masters degreeAirline experience or knowledge of airline operations preferredFamiliarity with database querying tools and ability to write complex queries and procedures using Teradata SQL and/or Microsoft TSQLFamiliar with reporting tools – Spotfire/ Tableau/ Power BI

Required

Bachelors degree in bachelors degree in a quantitative field like Math, Statistics, Computer Science, Engineering, or related field required0 to 2 years of experience in analyticsAnalytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of informationAttention to accuracy and detailMust be legally authorized to work in India for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Masters degreeAirline experience or knowledge of airline operations preferredFamiliarity with database querying tools and ability to write complex queries and procedures using Teradata SQL and/or Microsoft TSQLFamiliar with reporting tools – Spotfire/ Tableau/ Power BI