We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Associate Account Manager to join our team and help us expand our commercial/small and midsize business (SMB) market presence while nurturing strong customer relationships.

About the Role 

As an Associate Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.

1. Sales Strategy and Execution:

Develop and execute strategic account plans to achieve sales targets and expand the  commercial/SMB customer base

Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies

Act as a customer advocate within the company

Meet or exceed established goals, KPIs, and performance metrics

2. Customer Acquisition and Growth:

Drive new customer acquisition through strategic sales initiatives

Identify, pursue, and close new sales opportunities within assigned territory or market segment

Upsell and cross-sell to existing customers to maximize revenue

3. Customer Relationship Management:

Serve as the primary point of contact for customer inquiries and issues

Foster strong, long-term relationships with key customers and stakeholders

Ensure high levels of customer satisfaction and loyalty

Collaborate with the customer success team for smooth onboarding and continued customer success

4. Customer Engagement:

Lead customer meetings and develop presentations for complex sales opportunities

Understand customer business needs and challenges

Present tailored solutions demonstrating how our products solve specific problems

Conduct regular business reviews to ensure alignment with customer goals

5. Collaboration with Internal Teams:

Work closely with solution consultants to develop tailored solutions

Coordinate with professional services for timely implementation

Partner with Partnerships & Alliances team for growth and strategic account planning

Provide customer feedback to inform product development and marketing strategies

About You

You’re a fit for the role of Associate Account Manager if you have:

Bachelor's degree in Business, Marketing, or related field

English & German is a must

1+ years of experience in account management or sales in the software/technology industry

Proven track record of meeting or exceeding sales targets

Strong understanding of AI and software technology products and services

Excellent communication, negotiation, and presentation skills

Demonstrated ability in solution selling and strategic account planning

Experience with CRM systems and sales analytics tools

Preferred Qualifications:

MBA or relevant advanced degree

Experience in AI or machine learning industry

Proven success in managing enterprise-level accounts

Track record of developing and nurturing partner relationships

Key Success Measures:

Sales performance (quota achievement, revenue growth, win rate)

Customer relationship management (satisfaction scores, retention rates, NPS)

Operational efficiency (productivity, forecast accuracy, pipeline coverage)

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Roles that are provided access to restricted or sensitive information that may be misused or may cause harm to individuals or organizations will, upon hiring, be subjected to an extended background check. These roles include individuals working within Pagero Online with support or admin rights and having access to Pagero customer’s data, employees working within finance, or similar functions.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.