Job Title:

Associate, Sales Support (English Speaker)

Job Description

You are responsible for providing Client's product configuration generation for selling Client's products to existing and potential customers, as well as other pre-sales technical support for selling the Client's products required by the internal customers such as system engineers and other technical teams. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to the technical teams.

Your overall focus areas will be in supporting and developing processes and systems to provide thorough systems configuration recommendations, and apply your background and experience to deliver solutions to technical problems. You will build your technical and customer services skills by working directly with internal customer and gaining knowledge from more senior systems engineers.

You Will

Performing responsible for internal technical needs to provide system configuration

Respond to internal customer needs and requirements as per SD process and SLA

Provide recommendation on system sizing, under supervision of senior system engineers

Become expert and super user of QuoteEdge Quotation Tool

Be familiar with NetApp product structure and sizing methodology

Work with Sales and SEs to respond to RFP's by providing configuration and quotations

Provide technical and product EOA (End of Availability), EOS (End of Service), GA (General Availability) information to the sales team

Provide technical support to internal customer, such as answering customer questions, preparing technical information and diagram upon user request

Translating white boarding photo to Microsoft Visio diagram

Responsible for internal technical needs such as demo set up, lab set up and assisting other System Engineers or Sales Rep needs

You Are/Have

Local Malaysian

At least 3-5 years working in IT industry

At least 3-5 years of related experience is required

A University Bachelor or Master of Sciences Degree in Electrical Engineering, Computer Science or equivalent is required

Good interpersonal communication and customer service skills are needed in order to work successfully with prospects, customers, and cross functional teams to meet performance related goals

Understanding of infrastructure components (server, network, storage)

Understanding of basic storage concepts: (RAID, High Availability, Storage Protocols)

Understanding of basic application concepts: Hypervisor, Operating Systems (Such as MSFT Windows/Unix/Exchange/Database)

Knowledge and document management experience will be an added advantage

Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

Able to work independently with minimal direct supervision

Ability to follow standard contact center principles and practices; Creative and logical approach to problem solving

Meticulous with creating deliverables

Proficient with Microsoft Office, including but not limited to Word, Excel, Outlook and Visio

Excellent communication skills both verbal and written in local language and English

Privacy and Information security

Adhere security requirements in the process.

Protect the privacy of personal information.

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

5 days work week (Mon – Fri, 7am-4pm/10.30am-7.30pm).

KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required)

Time Type:

Full time

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