Job Title:

Associate, Sales Support

Job Description

This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:

•Live chat
•Incoming Tickets

In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.

Responsibility/Activity

Escalate clients' requests and complaints to appropriate channels.Update clients about their requests and complaints status accordinglyGather client's feedback, identify problem trend and report to supervisor for discussion orResolve and accurately log customer's post-sale requests with the highest level of professionalism.Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication.Engage with internal & external parties to understand requirements for execution

REQUIRED SKILL (MUST)

Minimum 3 years’ experience in Technical support and Customer ServiceHave understanding about E-commerceUnderstand Software and HardwareExcellent verbal and written communication skills in EnglishEducation level: Diploma and aboveMinimum 2 years’ experience in IT or relevant experiencesBe familiar with the Computer and LaptopAble to support APJ hour : 8am - 5pmBasic knowledge about ExcelKnowledge on Javascript and/or Cloud DevelopmentHave sales representative experience.Having technical customer support is an advantage.Basic mathematical skills

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

English

Time Type:

Full time

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