What success looks like in this role:

• Gains understanding of and experience with business process outsourcing support processes and practices.
• With guidance, performs various business process duties, such as:
 o Providing assistance to customers via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information,
 o Handling and processing product, service or other orders / requests,
 o Handling transactions associated with product / service changes,
 o Entering and updating transactional information into databases, spreadsheets or other systems.
• Maintains accurate records of customer interactions, service requests, transactions and changes.
• Gains product, service / account understanding, by attending training and/or engaging with more experienced team members and colleagues.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Assists with special projects as assigned.

You will be successful in this role if you have:

High School diploma or GED required
Generally, less than 1 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.