10246BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com \n\n\n\nAuto req ID:10246BRExternal Job Title:Assoc Ops SpecialistPosition Responsibilities: + Provide level 1 technical assistance related to integrations and automation solutions. + Maintain a thorough understanding of products, automation, and integrations tailored for customers. + Handle escalations reported by other teams or customers with a proactive approach. + Ensure adherence to quality standards, SLA, process, and security policies. + Collaborate with operational and development teams during triage and resolution of operational issues. + Follow incident management procedures based on severity. + Capture detailed documentation on reported incidents and communicate with respective stakeholders. + Take ownership of reported incidents and drive them to resolution. Work Location:India-RemoteQualifications: + 2025 Passout with a Full time B.E. / B.Tech in Engineering with specialization in CSE/IT/ECE, with a minimum of 60% aggregate. + Strong written and communication skills. + Excellent problem-solving ability and critical thinking skills. + Understanding SaaS applications and related technology is a plus. + Knowledge of Basic Networking, SOAP, RESTful API, SQL. + Proficiency in Incident Management and escalation processes. + Ability to handle multiple tasks simultaneously and work effectively both individually and as part of a team. + Willingness to work in a 24/7 support environment. Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du\_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek Professional Services' mission is to deliver solutions that help our customers connect and automate the project lifecycle that fuels their business. Our group is responsible for assisting our global clients as they become new members of Deltek’s Project Nation by applying professional services proven methodology in areas such as systems design, configuration, testing, training and solution documentation. We are a group of passionate, driven and collaborative individuals who pride ourselves on delivering best-in-class services to a diverse set of customers.