Assistant Vice President - Sr Service Specialist - GTMO Mumbai, India **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Your background** + 8-10 years Client Service experience (preferably within aninternational/domesticpayments bankingenvironment-corporatebanking experience / alternatively retail banking experience). + Knowledge of treasury and cash management services to provide advisory services to clients. + Good interpersonal and problem solving skills; Strong persuasion/ client management skills. + Good verbal and written communication skills are essential for this role. + Ability to thrive on challenges, work in high pressured environment and meet tight deadlines. + Good time management skills, Strong team player with good work ethics. + Ability to work independently as part of an elite team. + Attention to detail, Highly organized, Adapts easily to change. + Takes personal ownership and accountability of the work assigned. + Ability to build strong client relationships along with a proactive approach. + Friendly outgoing personality to deal with clients / business partners + It will help to have an Operational Excellence mindset. **What you can expect** What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth. This is an opportunity to join a fast paced team with a huge focus on world class client experience. You can look forward to service, advice, support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We’re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences, implementing local and global ESAT initiatives, etc. So, What would you like the power to do? **What you will do** Work with Team, Business Partners and Clients to provide and promote quality service resolutions: + Manage the day to day servicing enquiries of Pan India clients. + Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels + Undertake regulatory remediations and ensure closures within designated timelines + Provide consistent service and keep clients informed on status of all outstanding enquiries. + Periodic analysis of client enquiry statistics to identify trends and recurring issues. + Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables. + Liaise with local / regional operations at all levels for timely and accurate resolution of queries. + Be the client’s trusted advisor and provide proactive services including commercialization of new solutions, etc + Need to use high level discretion to understand client’s requirement and escalate as appropriate + Provide back up support to other Client Services Advisor and be a team player + Deliver a world class client experience. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.