Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President - Accounts Receivable Tower Lead

In this role, the Assistant Vice President Tower Lead Accounts Receivable at Genpact, you will be responsible for overseeing and managing a Genpact client’s accounts receivable functions to ensure efficient cash flow management and timely collections. You will play a crucial role in driving process improvements, implementing best practices, and optimizing revenue cycle operations.

Responsibilities

1.Lead and manage the accounts receivable team, providing guidance, coaching, and performance feedback.

2. Develop and implement strategies to optimize the accounts receivable process and improve collection efficiencies.

3. Monitor and analyze accounts receivable metrics and KPIs to identify trends, issues, and areas for improvement.

4. Establish and maintain effective communication channels with the client’s customers to resolve billing and payment issues promptly.

5. Collaborate with cross-functional teams, both within Genpact and the client, including finance, sales, and operations, to streamline processes and enhance customer satisfaction.

6. Ensure compliance with policies, procedures, and regulatory requirements related to accounts receivable.

7. Prepare regular reports and presentations for senior management, providing insights into the accounts receivable performance and trends.

8. Maintain regular communication with clients regarding operational performance, promptly addressing any process-related issues or risks.

9. Serve as the primary point of contact for critical client issues, taking necessary actions for resolution and keeping clients informed of progress.

10. Ensure timely completion of agreed-upon actions and maintain accuracy in follow-up.

11. Cultivate strong communication and collaborative relationships with key client partners, actively seeking feedback and taking ownership of processes.

12. Propose and negotiate transformation initiatives, including efficiency clauses, based on internal and external dependencies.

13. Conduct team huddles to align on customer priorities and foster awareness within the team.

14. Stay updated on industry best practices, trends, and technologies related to accounts receivable management.

Qualifications we seek in you

Minimum Qualifications / Skills1. Bachelor's degree in accounting, finance, or a related field; MBA or CPA preferred.2. Proven experience (ten years) in a senior leadership role overseeing accounts receivable operations, preferably in a large-scale organization.3. Strong understanding of accounts receivable principles, practices, and methodologies.4. Excellent leadership, communication, and interpersonal skills.5. Demonstrated ability to drive process improvements and implement best practices.6. Proficiency in ERP systems and accounting software (e.g., SAP, Oracle).7. Analytical mindset with the ability to interpret data and make data-driven decisions.8. Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities effectively.

Preferred Qualifications/ Skills

1. Chartered Accountant CA(SA)

What can we offer?

1. Attractive salary;

2. Consistent job openings with secure employment agreements

3. Work in a multicultural and diverse environment with employees from over 30 countries

4. Genpact supports professional trainings and great career development opportunities

5. Free access to our award-winning learning platform

6. Comprehensive benefits package including life and medical insurance, additional vacation days, partner discounts, and more country-specific perks

7. Access to our referral program, empowering our employees to recommend qualified candidates and earn rewards for successful hires

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.