Why join us?

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Cash Equities in Market Operations. The job holder is responsible to support middle office activities specifically in the settlement space. This role includes managing primary objective of driving operational excellence across our business globally.

The Opportunity:

Reporting to the Vice President of cash settlement, the role holder will provide leadership and operations management expertise to the settlement operations for Global Market Operations across multiple balance sheets adhering to all policies, risk and controls, regulatory and compliance requirements in Kuala Lumpur and drive the Strategic Projects and efficiency initiatives for Cash Equities Settlement. He / She will also be required to manage senior level escalation communication with stakeholders and clients, inclusive of people management as appropriate and actively contribute to the Cash Equities Settlement harmonization’s initiative for Kuala Lumpur.

What you’ll do:

Customers / Stakeholders:

HSBC offices globally.Various Custodians and Agents Globally.Internal customers within the various locations in London, Hong Kong and Paris.

Leadership Teamwork:

Lead and manage a team in Kuala Lumpur focused on cash equities Settlement for Global Market Operations.Work closely and collaboratively with business partner’s other departments including Business Risk and Control Management Product to provide solutions to clients. Actively collaborate with other teams (such as Middle office) to create a standardized process.Identify, implement and drive process reengineering and change initiatives to improve efficiency, reduce operational risks and reduce errors.Cultivate a client focus culture, grow productive teams and build leadership within the teams. Implement projects assigned by Senior Management from time to time.Ensure that the most appropriate organizational structures, systems, workflows, procedures and controls are utilized in support of the department activities.Contribute to the implementation of market driven changes as necessary to realize efficiency and cost benefits, reduce risk and to reflect product development.Review and improve the operational processes in partnership with the Change team in order to produce maximum process efficiencies.Ensure staff are adequately trained to support all of the department’s activities within area of responsibility.Develop relationships with colleagues across Global Banking and Market business areas to ensure the department’s business and system solutions are supported and implemented in accordance with given timelines.Ensure that Global Market Operations develops and consistently maintains a premier quality reputation, internally and externally, the departments services.Contribute/propose amendments to the business model, as appropriate, to meet changing market and business circumstances.Apply in-depth knowledge of the securities market and associated market infrastructure.

Operational Effectiveness Control:

To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to and implemented. To ensure strong internal audit and staff feedback mechanisms are in place to prevent potential frauds/losses.Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition).Ongoing monitoring and review of workflow and priorities are in accordance with procedures. Procedural changes/new initiatives are reviewed, agreed with the business area, fully communicated to staff and implemented.Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.To support Business Continuity Plan (BCP) by implementing the changes and adhering the BCP Group guidelines as well as Global Market Operations BCP guidelines.

Major Challenges:

(The challenges inherent in the role that require a continual test of the role holder’s abilities):

Deal with the specific requirements for the various markets assigned and to look into effective ways to standardize certain practices across the markets serviced.Keep abreast with the latest development in the rules and regulations by the regulators of the various markets and to identify the implications involved to the current corporate action processes.Drive customer centric Quality initiatives.Effectively mitigate identified Operational Risks. Comply with Group’s Statutory Audit standards.Build customer confidence through shared contingency and business recovery measures.

Why join us?

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Cash Equities in Market Operations. The job holder is responsible to support middle office activities specifically in the settlement space. This role includes managing primary objective of driving operational excellence across our business globally.

The Opportunity:

Reporting to the Vice President of cash settlement, the role holder will provide leadership and operations management expertise to the settlement operations for Global Market Operations across multiple balance sheets adhering to all policies, risk and controls, regulatory and compliance requirements in Kuala Lumpur and drive the Strategic Projects and efficiency initiatives for Cash Equities Settlement. He / She will also be required to manage senior level escalation communication with stakeholders and clients, inclusive of people management as appropriate and actively contribute to the Cash Equities Settlement harmonization’s initiative for Kuala Lumpur.

What you’ll do:

Customers / Stakeholders:

HSBC offices globally.Various Custodians and Agents Globally.Internal customers within the various locations in London, Hong Kong and Paris.

Leadership Teamwork:

Lead and manage a team in Kuala Lumpur focused on cash equities Settlement for Global Market Operations.Work closely and collaboratively with business partner’s other departments including Business Risk and Control Management Product to provide solutions to clients. Actively collaborate with other teams (such as Middle office) to create a standardized process.Identify, implement and drive process reengineering and change initiatives to improve efficiency, reduce operational risks and reduce errors.Cultivate a client focus culture, grow productive teams and build leadership within the teams. Implement projects assigned by Senior Management from time to time.Ensure that the most appropriate organizational structures, systems, workflows, procedures and controls are utilized in support of the department activities.Contribute to the implementation of market driven changes as necessary to realize efficiency and cost benefits, reduce risk and to reflect product development.Review and improve the operational processes in partnership with the Change team in order to produce maximum process efficiencies.Ensure staff are adequately trained to support all of the department’s activities within area of responsibility.Develop relationships with colleagues across Global Banking and Market business areas to ensure the department’s business and system solutions are supported and implemented in accordance with given timelines.Ensure that Global Market Operations develops and consistently maintains a premier quality reputation, internally and externally, the departments services.Contribute/propose amendments to the business model, as appropriate, to meet changing market and business circumstances.Apply in-depth knowledge of the securities market and associated market infrastructure.

Operational Effectiveness Control:

To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to and implemented. To ensure strong internal audit and staff feedback mechanisms are in place to prevent potential frauds/losses.Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition).Ongoing monitoring and review of workflow and priorities are in accordance with procedures. Procedural changes/new initiatives are reviewed, agreed with the business area, fully communicated to staff and implemented.Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.To support Business Continuity Plan (BCP) by implementing the changes and adhering the BCP Group guidelines as well as Global Market Operations BCP guidelines.

Major Challenges:

(The challenges inherent in the role that require a continual test of the role holder’s abilities):

Deal with the specific requirements for the various markets assigned and to look into effective ways to standardize certain practices across the markets serviced.Keep abreast with the latest development in the rules and regulations by the regulators of the various markets and to identify the implications involved to the current corporate action processes.Drive customer centric Quality initiatives.Effectively mitigate identified Operational Risks. Comply with Group’s Statutory Audit standards.Build customer confidence through shared contingency and business recovery measures.

What you will need to succeed in the role:

University degree level and equivalent practical experience/maturity.Able to demonstrate the mind set and maturity to operate in a fast-paced environment.Awareness and appreciation to operations risk and control and exception management.Strong communication skills with the ability to interact with clients/stakeholders.Attention to detail and a hands-on approach to identify opportunities of process improvement.Follow formal escalation framework across all aspects of Operations i.e. operational and systemic related risks.Extensive experience in Cash equities settlement for Global Market Operations.Knowledge of Post Trade processing system (SYN/ETP – Fiscal), (TREATS)/ Query management tool (Q-track)/ Reconciliation platform (TLM) systems will be advantage.

What additional skills will be good to have?

Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and Management Information (MI) reporting.Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements. Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams. Experience of successfully managing and developing a team in a previous role. Evidence of process management skills with an ability to initiate process improvements. Initiate cost control measures by achieving resource efficiency and managing overheads. Dedicated approach to teamwork and ability to contribute to team effort. Ability to speak and understand English fluently. Strong communicator, both verbally and in writing.Attention to detail and accuracy. Customer focused and committed to providing a high-quality service. Able to work in pressurized environment and manage priorities effectively.Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results.Strong collaborative management skills with the various stakeholders.Problem solving skills and ability to drive process improvements. High integrity and professionalism.

What you will need to succeed in the role:

University degree level and equivalent practical experience/maturity.Able to demonstrate the mind set and maturity to operate in a fast-paced environment.Awareness and appreciation to operations risk and control and exception management.Strong communication skills with the ability to interact with clients/stakeholders.Attention to detail and a hands-on approach to identify opportunities of process improvement.Follow formal escalation framework across all aspects of Operations i.e. operational and systemic related risks.Extensive experience in Cash equities settlement for Global Market Operations.Knowledge of Post Trade processing system (SYN/ETP – Fiscal), (TREATS)/ Query management tool (Q-track)/ Reconciliation platform (TLM) systems will be advantage.

What additional skills will be good to have?

Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and Management Information (MI) reporting.Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements. Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams. Experience of successfully managing and developing a team in a previous role. Evidence of process management skills with an ability to initiate process improvements. Initiate cost control measures by achieving resource efficiency and managing overheads. Dedicated approach to teamwork and ability to contribute to team effort. Ability to speak and understand English fluently. Strong communicator, both verbally and in writing.Attention to detail and accuracy. Customer focused and committed to providing a high-quality service. Able to work in pressurized environment and manage priorities effectively.Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results.Strong collaborative management skills with the various stakeholders.Problem solving skills and ability to drive process improvements. High integrity and professionalism.