Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President, Training, Quality Policy Leader (TQP)
We are looking for someone who will be responsible for leading the Overall Knowledge Transfer, Knowledge Management, Quality Assurance as well Policy Management for our Born in Cloud Hi-Tech Clientele
Responsibilities
Training initiatives for the Operating teams, communication, connecting with stakeholders for feedback and driving the adherence of TQP initiatives focused on elevating business KPIs
Responsible to provide the leadership and strategic direction on all Quality matters. The role will include collaboration with the processes’ key partners to define the quality requirements both internally and externally lead the efforts on accomplishing them
Develop relationships with the Customer CxO, Process Owners, Genpact Operating Leaders and the Global leadership team, as well as other key internal partners.
To ensure the personal development of the team members grooming future leaders who can take up larger roles
Drive Process improvement in the process and continuously plan for process performance
Ensure adherence to TQP SLA’s as agreed for the respective processes
Regular liaison with the business contact points
Qualifications we seek in you
Minimum Qualifications / Skills
Any Graduate
Experience in leading TQP function for a large team of approx. 500 People
Expertise on complex data analysis interpretations of L1/L2/L3 Data Deep Dives
Prior exposure is important on Senior Client Management – Vendor Managers, CXOs
Demonstrated Experience in End Customer Support Trust Safety Operations
A keen knack towards problem solving art of storytelling on performance trends/qualitative insights
Excellent relationship management and interpersonal skills in order to partner effectively with key Partners and leaders internally and externally
Six Sigma Green Belt Certified
Preferred Qualifications/ Skills
Experience in leading teams dedicated to serving HiTech – Born in Cloud Products
Validated knowledge of Quality Assurance and Quality Control and associated procedures and practices within the HiTech Industry
Strategic thinker – ability to formulate and sell Digital TQP Solutions
Experience on delivering upon financial goals for the business; find opportunities for Growth deliver on growth commitments; identify key cost metrics and ensure they are optimised. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals
Should have expertise in working on Teamwork Tools and LMS
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.