Job Summary:

Frank Productions is looking for a full-time Assistant Venue Manager to join our team in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Located in Madison, WI, Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. Frank Productions, a joint venture partner with Live Nation, offers full-service concert promotion involved in every facet of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, and special events. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO, and Charleston, SC.

WHAT THIS PERSON WILL DO

Responsible for the management, communication, and connectivity of venue operations and staff for assigned shows at Madison owned and operated venuesSupport operations and production department personnel with job functions as neededExecute procedures that ensure guest, employee, artist, and venue safetyCoordinate, schedule, and lead front of house and security staff at assigned venuesFacilitate the effective guarding, patrolling, and monitoring of venue premises to prevent theft, violence, and other risksAssist day-of-show in maintaining department standards for all operations and production positionsAdvance and settle shows as neededTrack, manage, and deliver venue inventory such as water and cleaning products for assigned venuesAssist in managing budgetary requirements and tracking the financial aspects of showsWork with the production team to assist in backstage hospitality management and upkeepAssist in implementation of venue projects including upgrades and repairsAttend production and operation meetings as outlined by Venue TeamProvide guidance and direction in the handling of guest, employee, or artist concerns during showsComplete appropriate reports related to venue operationsHave a working knowledge of the ticketing system to trouble-shoot problems, as neededMaintain a working climate that attracts, retains, and motivates quality personnelEnsure the organization’s mission, values, commitments, goals and culture are upheld and practicedAll other duties as assigned

WHAT THIS PERSON WILL BRING

Applicable experience with Production, project management, customer relations, and similar skillsAbility to direct a team with leadership qualities that exemplify respect, integrity, teamwork and qualityMust have a vehicle, valid driver’s license, and proof of insuranceWillingness to work unconventional hours as job duties demandWillingness to travel, as job duties demandAbility to handle difficult situations in a professional mannerAbility to work independently and solve problems using sound decision-making skillsAbility to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messagingAbility to adapt and be flexibleStrong verbal and written communication skillsCommitted to learning and fostering an environment of diversity, equity, and inclusionAbility to learn and work within systems such as MS Office, project management tools, and other company software

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Performs duties while standing and walking, including ascending and descending stairsUtilization of hands and fingers to operate computers and office equipmentLifts up to 50 poundsCrouches, kneels, bends, and reaches frequentlyRegularly exposed to large crowds and high volumes of noiseOccasionally works in outdoor conditionsRequires extended work hours

This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.

The benefits package includes paid time off (PTO), parental leave, Life Insurance, and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.