Job Title: Assistant Technical Diagnostic Executive 

Department: RSA Technical & Network Operations 

Location: 102 George Street, Croydon (Hybrid) 

Salary: £35,000 - £45,000, commensurate with experience 

Bonus: £3,000 

Start Date: As soon as possible 

Hours: 40 hours per week, Monday to Friday, 08:30 to 17:30, including a one-hour lunch break. 

 

Role Overview: 

The primary responsibility of this position is to identify, develop, and oversee the supply and support of all diagnostic, communication, testing, and support equipment utilized by roadside technicians. The specialist will enhance the management of company assets and remain at the forefront of emerging technologies and trends in this field.

 

The role involves presenting innovative technologies and ideas to the senior management team at RSA, supported by well-founded business cases aimed at improving roadside efficiency. Collaboration with stakeholders is essential to foster continuous improvement in the development and understanding of new technologies and equipment among roadside technicians. Additionally, the specialist will work to minimize technician downtime related to Technology, IT, and Communications issues and will supervise the Diagnostic Support Specialist based in the GCC.

 

Remote Work Considerations: 

We prioritize the establishment of a conducive workspace for our employees. To facilitate your role, we will provide the necessary IT equipment, including a PC, dual monitors, keyboard, and mouse. To ensure that our customers receive dependable and trustworthy service, it is essential to have a landline telephone available for use while working from home.

 

You will:

 

- Collaborate with the relevant Brand or Manufacturer to maintain an updated working relationship and ensure comprehensive knowledge of their specific support, warranty, and repair programs.

- Supervise and guide the Diagnostic Support Specialist.

- Manage the onboarding and offboarding processes for all roadside technicians, ensuring the return and proper documentation of all relevant equipment.

- Coordinate with the appropriate Technical Manager, Regional Manager, and/or Technical Trainer to keep all parties informed about the status of diagnostic equipment and to report any technical or damage-related issues that may arise.

- Serve as a liaison between technical teams and stakeholders (such as other departments) to facilitate the clear and accurate sharing of information.

- Travel for "offsite" visits to Technicians, Technician Roadshows, and Technician Training/inductions to address technical or IT issues, which may require overnight stays away from home.

- Install and update diagnostic, communication, and testing equipment in Technicians' vehicles as necessary, and provide technical support.

 

About you:

Essential

- Possess a minimum of GCSE qualifications or equivalent.

- Exhibit strong written and verbal communication skills.

- Demonstrate an advanced understanding of the following areas:

IT Laptops Networks Mobile Communications Diagnostic equipment Smartphones Windows Internet-Intranet Database technologies MS Office (Word/Excel)

- Display strong administrative and organizational abilities.

- Possess effective communication and interpersonal skills.

- Be proactive in approach.

- Show flexibility and adaptability to changing circumstances.

- Exhibit strong problem-solving capabilities.

- Ability to work effectively under pressure to meet deadlines.

- Hold a clean, current driving license.

 

Desirable

- Attain ‘A’ level qualifications or equivalent.

- Hold a recognized qualification in IT, Diagnostic, and/or Communications support.

 

Employee Benefits

 

You will receive comprehensive training for this position, as we are committed to 'Achieving Excellence Through Learning.' We encourage you to share your ideas and identify any potential improvements in our processes.

 

In return for your skills, experience, and enthusiasm, we will support your ongoing personal and professional development, alongside offering a diverse array of employment-related benefits.

 

We will provide you with a competitive salary and contribute to a company pension scheme. You will have access to various discounts on Allianz products, as well as vouchers and discounts for both high street and online retailers. Additionally, you will benefit from our company bonus scheme, Private Medical Insurance, competitive annual leave, an annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, and complimentary Roadside Assistance after six months of probation. We also promote Corporate Social Responsibility and offer an interest-free season ticket loan following the probation period.

 

Candidates who successfully apply for our career opportunities will be expected to demonstrate alignment with the values and behaviors we prioritize within our organization.

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow