Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Based in the London office, this role will be joining an established team of EA managers. The role has responsibility for managing and developing a large team of Executive Assistants (including Senior EAs) who provide full EA and administrative support to a variety of Senior Stakeholders in the business.  The role requires a strong people leader, ideally from within a professional services environment

The EA Manager will organise, assign, delegate and coordinate the work of the EA team to ensure Office and Business Services objectives are met in a timely and accurate manner while accomplishing these and other critical functions.

 

Key Responsibilities:

Managing workflow and coordination of EA assignments based upon client needsCoordinating with other departmental managers regarding EA operational issues and other logistical and resource requirementsWorking with Senior EAs to ensure cover for both planned and unplanned EA absences (vacation, sickness, personal days)Facilitating conflict resolutionDetermining and managing ratios and flexible working requestsLeading the full recruitment cycle from initiation to completionContinually monitoring productivity and take necessary action to adapt and improve where necessaryManaging the annual and mid-year performance review processes for the team, generating performance evaluations for all assistantsIn conjunction with HR, the team of EA managers and the Head of Ops, review salaries periodically and benchmark with marketManagement of appraisals, one-to-one and team meetingsEnsure effective communication with the EA staff regarding firm policies, procedures and expectations

 

Learning and Development:

Responsibility for the ongoing development and delivery of the induction programme for all new EAs; coordinating and participating in induction and orientation trainingIdentifying training needs / issues and supporting the development, implementation and assessment of ongoing secretarial programmesCoaching, motivating, advising on best practicesWorking with the global teams to develop, deliver and facilitate best in class training across BCG’s secretarial and administrative professionals to ensure aligned and consistent knowledge, skills and abilities

Project Management:

Supporting the Head of Ops in establishing strategic and operational priorities for the EA team with the EA Management teamWork with the Head of Ops, EA Management team and HR to implement and drive changeChampion operational excellence in all processes – review and assess gaps and implement changesEmbed a culture of continuous improvement and innovation

YOU’RE GOOD AT
You have an ‘unflappable’ attitude and are extremely resilient. You are an efficient problem solver and work well in a team environment. You are comfortable speaking to senior members of the company in any capacity and take pride in the work that you accomplish.

What You'll Bring

At least 5 years' experience within a high performing professional services environmentRole model with strong valuesStrong mentoring and coaching skillsFlexible approach and ability to manage conflicting prioritiesStrong influencing skillsProven experience of leading, motivating and developing high performance teamsStrong technical skills – excellent communicator (written and verbal)Ability to build strong networks and collaborative relationshipsTrust and empathy - skilled at dealing with people issues both professionally and confidentiallyGood judgment and the ability to resolve conflicts successfullyHigh levels of resilienceExperience in project management with a focus on leading teams/developing training plans and initiativesGood working knowledge of employment law would be an advantageThe ability to build strong client relationshipsConstant collaboration within the EA Management team to ensure alignment within EA populationDrive and enthusiasm to motivate and encourage a large and diverse team

Who You'll Work With

You will be a member of the senior management team which consists of six individuals (Operations Senior Director, Client Experience, Workplace Manager, 3x EA Managers). 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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