why choose Reiss? with the intrinsic sustainability, quality, and timeless elegance of our designs, our continued success comes as no surprise. with standalone stores, concessions, and franchise operations in over 230 locations internationally—along with our online presence and app—our status as a leading luxury brand is well established. at Reiss, our shared purpose is to continue growing our business, walk in the shoes of our customers, and strive for excellence in everything we do. for our retail teams, this means providing elevated customer service, creating a store environment that stands out in the market, and working together to exceed both customer expectations and business goals. what's this role about? as part of our retail team, you will be joining our store in Islington on a full-time basis as assistant store manager. in this role, you will ensure the store delivers premium customer service, achieves targets, and upholds commercial and operational excellence. what you'll be doing + overseeing the day-to-day running of the store + identifying opportunities to drive sales and maximize profitability + working to exceed targeted KPIs + inspiring the team to deliver exceptional service through regular product and service training + implementing and maintaining effective operational processes, procedures, and administration + supporting recruitment efforts and conducting performance/probation reviews + deputising in the absence of the store manager what you'll ideally bring to the role + previous retail management experience at a similar level + a passion for premium or luxury products (helpful, but not required) + proven track record of increasing business performance + strong background in delivering excellent customer service through your team + highly visual, with strong commercial product management skills + ability to balance customer service, operational, technical, and visual elements of the role + confidence working under pressure and thriving in a fast-paced retail environment + self-motivation, focus, and drive to achieve both team and individual goals + strong people management skills, able to bring the best out of your team + good written and verbal communication skills what we'll do for you + seasonal business wear allowance + generous employee discount + rewarding bonus and commission structures + wellbeing and financial support through our employee assistance programme + low monthly cost health support through our medical cash plan + fitness discounts + family-friendly policies, including enhanced parental pay + 25 days annual leave + employee referral scheme + career development opportunities apply now to start your story at Reiss... #wearereiss we recognize the importance and power of diversity within our business and ensure that our people processes are fair, transparent, and promote equality of opportunity for all candidates. we are committed to ensuring no candidate is discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, ethnicity, nationality, disability, sexual orientation, religion, or belief. every individual will be treated with respect. we understand that some people may not apply for a role unless they meet all the listed requirements. however, we value individuals who will contribute to our culture and have a learning mindset. even if you feel you don't meet every requirement, we encourage you to apply.