Bergen, Norway
2 days ago
Assistant Store Experience Manager

Beskrivelse av bedriften

ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.

Stillingsbeskrivelse

Are you passionate about growing your team, driving your business and delivering results while providing exceptional customer experiences? Are you a hands-on leader and problem-solver with a big interest in sustainability, and the retail and hospitality industry? We are currently looking for an Assistant Store Experience Manager in our new store in Bergen, who is motivated and excited to join our growing brand.

We are convinced that a high level of customer service combined with our wish to provide every customer with an experience will grow ARKET sales and profitability. As Assistant Store Experience Manager you will be the key player in creating this for ARKET.

You will be overall responsible for leading and developing all departments in store and constantly improve daily operations to achieve sales targets and budget. You lead the store according to company and brand values, standards, policies and routines. You report to the Store Experience Manager.

Some responsibilities include:

Lead and develop the store team inspiring them to reach and exceed goals.Ensure quality and exceptional standards for customer service, merchandising, sales activities, store operations, campaigns and stock levels.Continuously evaluate and follow up on customer service levels and sales KPI's.

Kvalifikasjoner

The role requires the ability to plan, organise and prioritise work to achieve goals. You will spend as much time on the shop floor as you will in the back office. 

What you need to succeed:

You have a positive attitude and act with warmth and in a genuine way.  You are caring and enjoy working with a diverse team. You take initiatives and decisions, have a proactive attitude, and drive things forward. You have the ability to overview, plan, organize and prioritize yours and your team’s work.  You like creating structures working with numbers and analyzing sales figures.  You have minimum two years of leadership and customer service experience within the retail industry.

Ytterligere informasjon

This is a permanent full-time position offering 37,5 hours a week.
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.  

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity

ARKET is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

 

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