Company Description

Job Description 

The Store Operations team is the Global Home Office (GHO) support for store associates and communications in Abercrombie & Fitch, abercrombie kids, Hollister and Gilly Hicks stores worldwide. The Store Communications team is responsible for acting as a catalyst between the global field and all other GHO departments, delivering quality and effective communication tools and resources to drive increased field execution and engagement. Responsibilities include creating, implementing, and evolving communications strategies working closely with various teams and functions to ensure our global associates, management, and leadership have the content, information, and knowledge they need, when they need it.

This position assists in the accurate and streamlined delivery of store communication to store associates. This role is responsible for the organization and ongoing evolution of store communication delivery and the ability for store associates to execute business critical activities in a timely and effective manner. This role executes this through our digital Communication Platform(s) ensuring applicable reporting, documents and tasks get to the right groups at the right time.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

Assist in developing and implementing communication strategies to enhance information flow and engage store associatesOwn and maintain the internal stores calendar, ensuring accurate scheduling of tasks and communications, and effective deadline managementMaintain and update files on the communication platform(s) to ensure current and relevant documents are organized for easy accessManage target audience groups within the communication platform(s) to ensure precise communication distributionCoordinate task distribution to stores through the platform(s), ensuring timely execution and monitoring progressOrganize and conduct surveys for feedback collection from storesCollaborate with stakeholders to analyze survey data and derive actionable insights for continuous improvementMonitor and report on communication initiative effectiveness, recommending adjustments as neededProvide training and guidance to store associates on communication tools and platformsStay informed about communication and retail operations best practices to suggest innovative approaches

What Do You Need To Bring? 

Bachelor’s degree requiredAbility to adapt in a fast paced, ever changing, and collaborative team environmentAbility to track and react quickly to details from multiple partners dailyStrong verbal and written communication skillsOrganized, self-starter and detail-orientedIntermediate computer skills within Adobe and Microsoft Office are preferredPrior store and/or retail experience is preferred

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

Incentive bonus program401(K) savings plan with company matchAnnual companywide review processFlexible spending accountsMedical, dental, and vision insuranceLife and disability insuranceAssociate assistance programPaid parental and adoption leaveAccess to fertility and adoption benefits through CarrotAccess to mental health and wellness app, HeadspacePaid Caregiver LeaveMobile StipendPaid time off & one paid volunteer day per year, allowing you to give back to your communityWork from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)Seven associate wellness half days per yearOnsite fitness centerMerchandise discount on all of our brandsOpportunities for career advancement, we believe in promoting from withinAccess to multiple Associate Resource GroupsGlobal team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER