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At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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Assistant Reservations Manager

Summary

To provide assistance to the Group Coordinator, Assistant Group Coordinator, and the Reservations and Communications staff on a daily basis. To act on behalf of the Reservations Manager, whenever the manager is unavailable, or as needed. Represents the Reservations and Communications Manager at meetings and functions where a manager’s presence is required. Assists the Reservations Manager is preparing weekly, monthly and annual reports. Provides guidance and support to the Group Coordinator and Assistant Group Coordinator. Assists Reservations Manager with hiring and disciplinary action when manager is unavailable.

Major areas of responsibility/ management include, but are not limited to: 

Ensures incoming reservations are detailed properly, other departments are informed, service standards are exceeded and MHR OCIS profile database is maintained with up to date information using Opera and supporting technologyInteracts daily with Catering and Sales team to facilitate group and catering reservations, as needed, or in the absence of the Group Coordinator. Interacts with group contacts as necessary, sending them updated rooming lists and pickup reportsAttends all pre-convention meetings; supervises the preparation and timely distribution of all monthly group reportsPrepares and distributes weekly, monthly and annual reports, including but not limited to the following: Pickup Reports, ACD Reports, Marketing Statistics, Call Conversion Reports, and Public Relations Tracking Reports, etc.Manage department associate engagement, scheduling, payroll, recruitment, counseling, feedback and quarterly department meetingsMaximizes room revenue by enforcing the selling of correct room rates determined by the Director of Revenue Management, while balancing important individual, travel agent, and corporate relationships

QUALIFICATIONS  

One-year experience of managing a team of five people or greaterOne-year experience working either at the front desk or in the reservations department for a luxury hotelPrevious customer service experience, multi-line telephone usage and reservations experienceMust have excellent verbal and written communications skills, as well as be able to speak, read and write the primary language(s) used in the workplaceGood cognitive skills; the ability to solve problems and make rational decisionsAbility to work at a computer for 8 or more hours per day, while answering the phone and typingHigh school or equivalent educationAdvanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

 

The pay scale* for Assistant Reservations Manager is $70,000 to 80,000*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.