About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

About the role

As a Recreation Assistant Manager at the Four Seasons Resort Whistler, you would be responsible for managing the ski-concierge operations in winter and pool operations in summer in the respect of the Four Seasons Hotels & Resorts policies and standards. 

What you will do

Schedule the ski-concierge / pool attendants to provide maximum service to guests within budgeted guidelines 

Train ski-concierge / pool attendants and supervise them in the performance of their duties 

Conduct performance evaluations and discipline employees when needed 

Communicate closely with appropriate managers and other Assistant Managers on Duty to ensure follow-up on any special problems, guest requests, etc. 

Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms 

Handle guest problems and complaints, keeping Assistant Director of Rooms well-informed as to problems and action taken 

Act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee 

Utilize the computer systems in house as well as the telephone switchboard 

Respond properly in any hotel emergency or safety situation 

Assist the teams accordingly when business levels warrant 

Perform other tasks or projects as assigned by hotel management and staff 

Adhere to all Four Seasons standards at all times and understanding the importance of a sense of urgency and professionalism 

Become a role model to all staff by leading by example and treating all coworkers as you wish to be treated 

Demonstrate a strong sense of work ethics and maintain professional decorum at all times whilst on property. 

What you bring

Previous experience in hospitality is desired 

Previous experience in a guest services or front line role 

One to two years of previous management experience in a related function 

Intermediate Skier or Snowboarder 

Excellent communication skills 

Strong commitment to service 

Strong leadership skills 

What we offer:  

Competitive wages 

Leisure benefit (ski pass or leisure allowance) 

Access to affordable shared staff accommodation  

Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc. 

Complimentary meal per shift in our employee dining room 

Paid time off; vacation days and additional floating holidays per year 

Excellent training and development program 

Discovery Nights at Four Seasons worldwide  

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Assistant Recreation Manager to be flexible in working mornings, evenings, weekends, and holidays. 

 

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

 

Learn more about what it’s like to work for Four Seasons: 

http://fourseasons.com/careers 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s 

Learn more about Four Seasons Whistler on Social Media: 

Instagram: @FSWhistler 

Twitter: @FSWhistler 

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/ 

We look forward to receiving your application! 

 

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.