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Job no: 551030
Work type: Full time
Site: Redditch
Categories: Retail Operations Support
Location: Worcestershire
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.
About the role
As the assistant Quality Engineer, your key focus is to ensure that Halfords products are fit-for-purpose, safe and legal.
Working across a number of product groups, you will provide proactive and timely product technologist and quality assurance contribution to the development of products, product information and manufacturing processes relevant to Halfords products.
Key Responsibilities
Evaluation of products to verify compliance with company standards and all relevant legislation. To propose quality improvements, concerns management activities and product development programmes. Produce customer insights packs on product quality performance for Range Reviews. Completing product specifications and assessing suppliers to ensure they can consistently manufacture products to the correct specification. Implement quality assurance processes and procedures to ensure that products meet the required quality standards before product being launched. Assure that the samples meet the company’s requirements by reviewing & arranging sign-off in various stages, including tender, pre-production, mass production, etc Travel as necessary within the UK, Europe and Asia in collaboration with HGS Teams in Hong Kong and Shanghai and Taiwan, to assure at-pace product development and in support of sourcing activities to fulfil the role. Investigate customer feedback and data by conducting failure analysis like identifying the root causes, planning for future improvements, preparing the Corrective and Preventive Action Plan (CAP) Work and support across the Quality Team in other product areas, as required
Skills & Experience
Professionally qualified to BSc in Engineering, Product Design, Applied Science or Manufacturing disciplines, or equivalent other experience. Demonstrable experience of practical experience in product development and product technical/quality assurance in a Retail Quality/Technical/Technologist buying support role of General Merchandise or Consumer Products, and some specialist product or in-depth knowledge or subject matter expertise. Some previous exposure to Motoring or Cycling Category products, chemicals, mechanical products, electronics or Electrical Engineering, or hardline products would be desirable Awareness of product manufacturing and the quality principles involved (ISO 9000). Awareness of manufacturing technologies, product design or sourcing with extended supply chain, digital business and the application of quality management systems would be beneficial.
Halfords is proud to be an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of race, religion, gender, sexual orientation, age, disability, or any other legally protected characteristics.
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