WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key Responsibilities Include:Planning & managing workflow (for ongoing and ad-hoc assignments), turn-around time, SLAs, and productivityMonitoring of SOPs against output quality to ensure that they are updated at all timesUndertaking quality control of completed work by reviewing outputs against pre-defined criteriaWorking with the team and providing continuous insights on the process/techniquesImpart training (presentations, theoretical and practical tests) and handle queries of teamUndertaking ad-hoc research task, following a clearly set out brief Qualifications/ Knowledge: Minimum work experience of 5+ years in a contact center/ back office/ BPO environmentShould have prior experience of managing team of 25-30 FTEsProficient English reading and writing skillsProficient in Microsoft Office applicationsHighly organized with a proven track record of delivering to deadlinesExceptional attention to detail and output orientedProblem solving skillsEffective communication and analysis skills

Graduation