**Description:** You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Guest Relations is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration. **Qualifications:** Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Team Leader or Assistant Manager - Concierge or Guest Service/Relations Manager. Good problem solving, organisational and interpersonal skills are a must. **Primary Location:** IN-KL-Kochi **Organization:** Grand Hyatt Kochi **Job Level:** Full-time **Job:** Guest Services **Req ID:** KOC000798 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.