Company Description

ABOUT AVERY DENNISON

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.

Job Description

KEY RESPONSIBILITIES

Lead and guide a team to achieve set targets and goals whist surpassing customer expectations in order to achieve departmental objectivesManaging Key Accounts and solving day today problems.Evaluate the performance of those in the CSD to ensure that Departmental objectives are achievedLiaise with both internal and external customers to maintain and improve relationships in order to further develop businessMonitor all customer orders with team members and take whatever action necessary to ensure customer satisfactionHandle customer complaints and build customer confidence in the companyMotivate team within Department to achieve objectivesResponsible for maintaining an up to date Customer Data baseEnsure all orders are processed accurately and sent to production within departmental KPI frameRegular customer visitsIdentify potential new businessesDrive the team to render quality service through identifying market demand and applying best practices

OTHER RESPONSIBILITIES

Involve in recruiting staff for the teamLiaise with sister companies to obtain information required for day to day operations, decision making and planningFind new ways and methods of improving the standards and quality of delivery of service to customers especially by analyzing and careful monitoring of service standards to customers by means of regular questionnairesFind out competitor service delivery standards and activities and set up strategies within company to exceed themEnsure that company values and objectives are followed/achieved within the DepartmentIdentify current and future training needs of those in the Department and liaise with the HR Development to address those needsImplement career development plans for staff of the Department in conjunction with the HR & Administration DepartmentObtain information from customers to facilitate business developmentEnsure ISO quality, Environment, health and safety standards are adhered to and all activities in the department are carried out in complaint with the Standard Operations Procedure.Continuously improve and develop your knowledge and skills in the job through training and development initiatives provided to you by the company.   Give feedback regarding your training to the in the  follow up on actions taken after training   Responsible that company policies , procedures and regulations are followed at all times and to  protect confidentiality of company and work related information at all times

Qualifications

Qualifications

KNOWLEDGE SKILLS & EXPERIENCE

Bachelor’s Degree in business or equivalent experienceMinimum of four years’ related experience  with two years in at least an executive roleIn depth knowledge of customer relationsThorough knowledge of business functions, service marketing or industrial  marketing strategiesAbility to promote a team environment, negotiation skills, presentation skills and analytical skillsStrong oral and written skills