Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and data, technology, and AI expertise. Welcome to the relentless pursuit of better.

Inviting applications for the Assistant Manager– Accounts Receivable Supervisor role in Zapopan, Jalisco, Mexico.
Credit Collections/Cash applications/Dispute management profile

Responsibilities
• Should have team handling experience of at least 6 years with a size of 10 to 12 team members.
• Should possess excellent communication skills
• Complete Quality checks as defined and agreed with Client Contracts
• Client Management- Manage the ITC portfolio and maintain strong customer relation
• Respond to customer emails related to payment / dispute/Collections queries.
• Maintain exception logs for process related exception as and when they occur for knowledge retention
• Prepare and complete SOP’s or Process manual as per Client Process requirements
• Adhere the internal compliance policy and guideline established by the management on their daily operational activities
• Perform daily internal audit Qualifications

Minimum qualifications
• Graduate in Commerce
• Relevant work experience on Invoice to cash transactional activities
• Strong English language skills (verbal and written)
• Strong analytical skills and attention to detail
• Customer service orientation • Ability to work effectively under pressure. Preferred qualifications
• Experience in Invoice to cash domain
• Good typing speed, to handle and manage communications with External and internal stakeholders
• Ability to handle a team size of 10 to 12 members
• Good understanding of MS office-MS Excel experience is must to have Required Competencies
• Independent Operations
• Operational Performance
• Contextual Knowledge
• Digital Literacy
• Storytelling • Influencing negotiating skills
• Analytical and strategic thinking
• Stakeholder management
• People Management
• Thought Leadership


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.