Airport OperationsFind your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.Create what’s next with us. Let’s define tomorrow together.Job overview and responsibilitiesThe Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.The Assistant Manager – AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture.In some cases, Assistant Managers will be responsible for both Customer Service activities and personnel as overall ‘product managers’ in specific areas of the operation. They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate. They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for those assigned Supervisors.Station Operational Performance - support the achievement of station operational objectives, goals and metrics Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications Station Financial Performance - support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reductionStation Safety Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goalAirport OperationsFind your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.Create what’s next with us. Let’s define tomorrow together.Job overview and responsibilitiesThe Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.The Assistant Manager – AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture.In some cases, Assistant Managers will be responsible for both Customer Service activities and personnel as overall ‘product managers’ in specific areas of the operation. They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate. They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for those assigned Supervisors.Station Operational Performance - support the achievement of station operational objectives, goals and metrics Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications Station Financial Performance - support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reductionStation Safety Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goalWhat’s needed to succeed (Minimum Qualifications):Associates degree or equivalent work experienceMinimum 2-4 years leadership experience in an airport operations environment1-2 years line station or Hub operational experience (above and below the wing)Previous experience managing in a union environmentResponsible for a 24-hour, 7 day a week operationMust have ability to work weekends and shift workTravel is requiredMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):College Degree or related field experience in an airline operational environmentProject Management ExperienceWhat’s needed to succeed (Minimum Qualifications):Associates degree or equivalent work experienceMinimum 2-4 years leadership experience in an airport operations environment1-2 years line station or Hub operational experience (above and below the wing)Previous experience managing in a union environmentResponsible for a 24-hour, 7 day a week operationMust have ability to work weekends and shift workTravel is requiredMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):College Degree or related field experience in an airline operational environmentProject Management Experience