Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager, Experience Design (Including Customer/User Experience)

In this role Team Leads will be dedicated POCs for Operations and are responsible for managing daily performance as guided by the KPIs/SLAs. Vendor will staff the program with 1 Team Lead to manage a team of up to 15 Agents (1:15 ratio) appointed to provide Services.

Responsibilities

In collaboration with the regional well-being lead, manage and drive well-being initiatives and engagement activities for the targeted employee base.

Coordinate with the well-being lead, operations team and the well-being coaches in planning and successful execution of workshops/ seminars, preventive health camps etc.

Vendor management and management of full process for the wellbeing vendors.

Undertake regular surveys to identify well-being needs and impact of well-being program.

Develop slides and present wellness insight in weekly Monthly Business Reviews.

Maintain a detailed record of well-being activities for the employee base, participation rates on the same and their feedback.

Develop well-being network by identifying and working with point-of-contacts in each process.

Develops promotion, awareness plans for well-being programs.

Assist the operations team with policy and procedure inputs relevant to the operation of well-being programs.

Collate and prepare the weekly activity reports/power point.

Ability to develop and implement programs that comply with the local workplace regulations.

Qualifications we seek in you

Minimum Qualifications / Skills

Experience in developing and driving workplace well-being or corporate employee engagement programs.

At least a Master’s/ bachelor’s degree in psychology with a keen interest in the wellness space.

Preferred Qualifications/ Skills

Excellent communication and interpersonal skills with the ability to learn new processes and systems quickly.

Basic understanding of data collection and data analysis.

Ability to work and maintain confidential information.

Proficiency in MS Office (Word, Excel, PowerPoint) required.

Master’s/ Bachelor’s degree in psychology, counselling, social work or related field required.

Prior experience of managing wellbeing and engagement initiatives in the Trust and Safety space

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.