ASSISTANT MANAGER

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Summary

The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities Include:

Team Environment

Assist to recruit, hire, onboard and develop employeesCommunicate job expectations to employeesHold team members accountable for their behavior and performance, addressing concerns promptlySupport the development of team members

Operations Excellence for Guest Satisfaction

Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedHelp prepare and complete action plans; implement production, productivity, quality and guest service standardsReview guest feedback and restaurant assessment results and implement action plans to drive system improvements ProfitabilityControl costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingDrive sales goals and track results

Profitability

Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingDrive sales goals and track results

Qualifications:

Skills

Fluent in EnglishRestaurant, retail, or supervisory experienceBasic computer skillsAt least 18 years of age (where applicable)Basic writing skillsMath and financial management

Required Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from recurringEmpowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective action

Building Effective Teams

Identifies and communicates team goalsMonitors progress, measures results and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee’s strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and OthersWorks collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunities Developing Direct Reports and OthersWorks collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunities

Developing Direct Reports and Others

Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunities

 

Business and Financial Acumen

Understands guest and competition; translates and applies own expertise to address business opportunitiesApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsUnderstands, analyzes and communicates the key performance/profit levers and manages to these measures