When you join Gartner, you become part of a dynamic and fast-growing team dedicated to making the world smarter and more connected. As the industry leader, we achieve double-digit growth by empowering clients with unparalleled business and technology insights, enabling them to make informed decisions. Our associates thrive in a collaborative work environment that offers exceptional training and career development opportunities, along with unlimited growth potential. If you enjoy working with a generous, supportive, and high-performing team, Gartner is the place for you.

About This Role

The Assistant Manager, Travel & Expense (T&E), will manage a team of direct reports responsible for the day-to-day activities related to Gartner’s card, travel, and expense processes while helping to ensure the strategic goals of the T&E, S2P Customer Service teams, and Gartner are met. In this role, you will work closely with the S2P Customer Service team on T&E escalations and collaborate with other T&E team members, Project Managers, and S2P Customer support to improve processes and customer service levels.

Major Responsibilities/Accountabilities

Lead and manage a team of direct reports responsible for the execution of day-to-day T&E operations, ensuring adherence to company policies and procedures.

Oversee the card, travel, and expense processes, ensuring efficiency, accuracy, and compliance with internal controls and external regulations.

Collaborate with leadership to align T&E operations with the strategic goals of the organization, contributing to the overall success of Gartner’s financial and operational objectives.

Develop and implement performance metrics to monitor the effectiveness of T&E processes and make data-driven decisions for continuous improvement.

Handle escalations related to T&E issues, working closely with the S2P Customer Service team to resolve problems promptly and effectively.

Identify opportunities for process enhancements and lead initiatives to improve efficiency and customer service levels within the T&E function.

Provide regular reports and analysis on T&E activities, highlighting trends, challenges, and opportunities for improvement.

Internal and External Relationships/Interactions

S2P Customer Service, T&E, Project Managers, and other internal stakeholders

Various cross-functional teams

Education/Certifications

Bachelor’s degree in Business Administration, Finance, Accounting, or a related field is preferred.

Professional Experience

A minimum of 5-7 years of experience, finance or a related field.

Demonstrated experience in managing or  leading teams, with a focus on developing talent and driving team performance.

Experience in managing projects, particularly those related to process improvement and operational efficiency.

Technical/Professional Skills & Competencies

Good to have experience in T&E management software and tools, such as SAP Concur, Oracle Expense Management, or similar platforms.

Proficiency in advanced MS Excel is a must have.

Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.

Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.

Strong problem-solving skills, with the ability to manage complex issues and develop innovative solutions.

Highly organized with the ability to manage multiple priorities and projects simultaneously.

Ability to adapt to changing business needs and work effectively in a fast-paced environment.

A strong customer service orientation, with a commitment to delivering high-quality service to internal and external stakeholders.

What We Offer

At Gartner, we provide more than just a job; we offer an exceptional work environment with significant potential for rapid advancement. Our associates enjoy a comprehensive compensation and benefits package, including:

Outstanding Work Culture: Immerse yourself in an upbeat, positive culture where integrity, objectivity, collaboration, and results are paramount. Our no-limits mindset drives us to achieve great things together.

Career Development: We are committed to helping you meet your professional goals and advance within the company. Your growth is our priority.

Industry-Leading Training: Gain exposure to top-tier training and development programs designed to enhance your skills and knowledge.

Performance-Based Recognition: Enjoy recognition and rewards based on your performance, motivating you to excel and achieve your best.

Flexible Work Environment: Benefit from a flexible work environment that supports work-life balance and accommodates your needs.

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. Gartner delivers actionable, objective insight to executives and their teams. Founded in 1979, we have 20,000 associates in ~85 offices around the world. Gartner is a member of the S&P 500 with $5.9 billion in revenues in 2023. We guide the leaders who shape the world in every major area of an organization: For more information, visit gartner.com.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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