About The RoleThis role will be responsible for helping to manage the Quality and Enablement team within the outbound (fulfillment) operations organization. This includes but is not limited to establishing reports and analyzing KPIs, creating and validating SOPs, partnering with cross functional departments and leaders, analyzing audit reports and identifying anomalies to provide SMART action plans, facilitating onboarding, audits and training as needed. Our ideal candidate works well independently, possesses a strong entrepreneurial spirit and leadership abilities, and brings a positive attitude that will help drive the business forward.

What You Get To Do Every Day

Provide feedback to the fulfillment teams to facilitate a continual evolution and improvement of the outbound customer order fulfillment process.

Initiate and maintain regular communication with stakeholders (i.e. customer service, fulfillment and other operational teams) to resolve and prevent issues and to enhance mutual understanding of processes.

Supervise staff, including scheduling and training, and additional duties as needed.

Ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

Compensation, Benefits, + Perks

What You Bring To The Role

Minimum Requirements:

3+ years of experience in auditing, process analysis, e-commerce production, training or related fields

3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment

h Google Suite (Forms, Docs, Sheets, Slides, etc.)

Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence

Exceptional attention to detail and organization skills

Ability to “push the envelope” to always improve customer SLA’s and value-added services

Strong interpersonal skills and the ability to interact effectively with diverse personalities

Strong oral and written communication skills

Strategic, forward-thinking perspective, excellent business judgment, and a collaborative

working style

Adaptability and openness to change

A growth mindset with a solutions focus

 

Preferred Requirements:

College degree

Experience working in a distribution center within Outbound operationsExperience working in a distribution center within Outbound operations

Strong knowledge of adult learning principles

Comfortable working with large data sets and analyzing reports

Experience using data platforms for reporting

The expected salary range for this role is $59,608.80-$80,912.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.