The Team 

The Retirement Administration practice is a team under Retirement line of business in Hong Kong with 20+ associates. We deliver effective third-party administration service to retirement schemes and other benefit programs through developing and implementing customized processes and best practices, thereby improving service delivery.

Our services include:

Keep records of scheme benefits  Process contributions and benefit payments Handle investment election and switching Issue annual benefit statements Maintain member website for members to access scheme information Provide member hotline for enquires Prepare schemes’ financial statements Assist annual audit and annual return

The Role

Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards  Serve as primary, daily contact to clients on delivery of services. Respond to and resolve complex issues, including those escalated by the team member  Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met Promote and provide training, coaching and mentoring to ensure staff are continuously developed Participate in process and technology transformation programs if needed Create a culture of continuous review and improvement across people, process and technology Positively represent the administration function to both internal and external senior stakeholders Retain existing business 

The Requirements

Expertise in ORSO scheme administration Relevant experience Ability to think strategically and to understand client's business issues Strong interpersonal, relationship building/relationship management skills Strong written and verbal communication in Chinese and English in a business context is essential. 

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals. 
We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted. 

WTW is an equal opportunity employer.