Responsibilities:

Assist to drive offshore governance and controls for quality assurance. Coordinate incident report across Operations. Timely deliver management reporting Lead the Admin Service & Quality team to ensure sufficient support on Admin Services Oversee offshore daily operations, ensure smooth and effective operational service supports to internal and external customers to promote teamwork and collaboration with business units. Provide timely coaching, guidance & trainings to the team to ensure smooth operation with improvement. Monitor accuracy and turnaround time on defined service level agreement for regular reporting. Assist in SOP management as well as compile and update manuals and workflow documents if needed. Collaborate with other team members to identify and resolve any issues or concerns.

Requirements: 

Bachelor's degree in Business Administration, Operations Management or a related field Minimum 5 years of experience in Operations with at least 2 years of supervisory experience General Insurance with sound knowledge of general insurance products is preferred. Strong time management skills and ability to prioritize tasks effectively. Mature, independent, self-motivated with strong interpersonal and written communication skill  Conscientious, with strong sense of accuracy and quality delivery Strong analytical and problem-solving skills Ability to work collaboratively with cross-functional teams. Proficient in written and spoken English & Cantonese Proficient in Microsoft Office and other relevant software programs