About The RoleThe RealReal is seeking an Assistant Manager of Facilities based out of our SoHo flagship store location. This role is a perfect fit for an experienced, maintenance professional looking for a long term growth opportunity. We are looking for a candidate with strong organizational skills, an eye for detail, team management abilities, and a proven record for creating clean, safe, and welcoming environments for clients and staff alike. As Assistant Manager of Facilities, you will be managing, developing, motivating, and leading your team to uphold The RealReal’s brand standards in cleanliness, maintaining awareness of safety protocols, and will have direct impact to affect the business.

Overall, your responsibilities will include leading the facility upkeep of the Soho brick and mortar space as well as ensuring that maintenance and safety standards are met at additional NYC/tri-state area retail locations. Reporting directly to the Senior Manager of Retail Facilities East Coast, this elevated role will interact daily with multiple parties across the company and will be a key member of the facilities team focused on the continued growth and operational excellence of The RealReal.

What You Get To Do Every Day

Maintain supply stock levels, parts and equipment.

Manage and review service contracts including and not limited to HVAC, Fire, Pest, Trash.

Conduct and document regular facilities inspections and reports opportunities to business partners as needed

Recommend maintenance, mechanical, electrical, and facility design modifications

Communicate workplace safety precautions to employees and business partners as needed 

Oversee activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of assigned retail locations; performs quality control inspections to ensure adherence to contract specifications and industry standards

Supervise personnel which typically includes recommendations for staffing needs, performance evaluations, training, work allocation, and problem resolution

Perform miscellaneous job-related duties as assigned

What You Bring To The Role

Minimum Requirements:

5 + years experience preferably in retail/customer service facilities maintenance management or equivalent related functions

Excellent analytical, critical thinking, problem solving, and troubleshooting skills

Comfort with ambiguity and creating best practices to help scale and solve challenging problems

Previous experience managing a team of 3 or more Maintenance Shopkeepers

Strong team management skills in hiring,training, scheduling, driving employee engagement, and performance management

Experience with scheduling and supervising maintenance repair work as well as assisting with installation and servicing of building equipment

Experience maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders

Ability to create reports on maintenance, repairs, safety and other occurrences for supervisors and other relevant staff

Ability to read, understand, train, follow, and enforce safety procedures

Ability to collaborate with upper management on budgeting for facilities needs

Ability to operate, troubleshoot, and perform routine repairs on a range of equipment and facilities.

Experience in negotiating, coordinating, and supervising third party vendors and contractors

Strong interpersonal skills and the ability to communicate, advocate and interact effectively with diverse workforces in a highly matrixed organization

Strong customer service orientation with the ability to perform as a client facing brand ambassador as needed. 

Ability to work in a fast-paced environment and build multiple cross functional team relationships

Excellent organization and time management skills- especially with multitasking and prioritizing competing demands

Ability to work Full Time hours to meet the needs of the business which may include holidays, evenings and weekends

Ability to perform moderate to considerable physical activity; requiring handling and moving of objects up to 50 pounds, standing or walking for extended periods, climbing ladders, bending and squatting, crawling in tight spaces, and use of protective equipment

Ability to travel 50% of the time over a 50 mile radius within the New York Metropolitan area or as needed  

Preferred Requirements:

 Knowledge of retail specific operations, consignment, sustainability, circular economy, and luxury retail

Experience in multi-unit facilities and staff management 

Knowledge of MS Excel, Google Sheets, Google Suite, NetSuite, Apple hardware, and adaptability to other technology or systems as provided

Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support staff with their learning processes

Advanced knowledge of OSHA safety regulations and incident procedures

Fluency in Spanish, French, Mandarin or other languages a plus 

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays

* Unlimited DTO with Manager approval

The expected salary range for this role is $70,786.00-$76,663.20. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.