We are seeking a talented individual to join our Claims Solutions team at Marsh Advisory. This role will be based in London or one of our regional hubs in Birmingham or Manchester. This is a hybrid role that has a requirement of working at least three days a week in the office.

We are thrilled to present an opportunity for a remarkable individual to join Marsh’s esteemed Claims Solutions team in London. Claims Solutions is a dynamic offering from Marsh that unites specialists in forensic accountancy, surveying, engineering, adjusting, legal, and claims advocacy.

The team provides expert advice across five key areas: insurance claims preparation and project management, advocacy dispute resolution (quantum support), business interruption (BI) insurance review (pre-loss), claims defensibility, and assistance with dispute avoidance and resolution.

A key discipline within our suite of services is major and complex claims consulting, focusing on post-loss claims preparation, presentation, and project management of insurance claims for our broking clients. You will support these claims under the guidance of Senior Claims Managers and with the backing of the wider team.

We will count on you to:

This role offers the chance to engage with the world’s largest policyholder-focused major and complex loss team, applying advanced claims management skills to a diverse array of client claim issues.You will collaborate with the Senior Claims Manager (experts in Property, Construction, and Energy) to establish the strategy for each claim, aligning with our client’s priorities and our expertise.You will oversee stakeholder management (including clients, internal colleagues, insurers, and their teams of loss adjusters, forensic accountants, and specialists) while driving the momentum of the claim process.You will deliver outstanding stakeholder experiences, combining strong project management with effective communication and a collaborative approach.You will benefit from professional development opportunities provided by industry leaders, satisfying your desire to learn and improve.You will manage a diverse range of claims across various industries globally.You will become part of a team of passionate, talented individuals who are dedicated to our clients and work collaboratively to achieve excellent outcomes and customer experiences.You will gain a deep understanding of each client, their business, priorities, and the claim strategy.

What you need to have: 

You should possess a strong commercial or consulting background, ideally within the insurance sector.You should have a desire to pursue a career in major and complex claims on behalf of policyholders.You should have experience in project management, stakeholder management, and possess excellent communication skills.You should have a proven track record of delivering outstanding customer outcomes.You should have a positive attitude.You will bring energy and enthusiasm to learn and enhance your claim preparation and project management skills and knowledge.You will be an excellent team player who supports our mission and values, collaborating effectively with colleagues.

What makes you stand out?

You should have solid demonstrable experience in handling major and complex material damage and associated financial loss claims.You should hold an insurance qualification (e.g., CII, CILA).You should have an aligned professional qualification (e.g., BEng, CEng, RICS, MCIOB).

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.